Customer Success Manager - Digital Health

Navina • Full-time • Remote (New York, United States, US) • 4d ago

Navina is a fast-growing digital health SaaS company that’s on a mission to transform the way physicians interact with patient data. Thousands of clinicians across the United States already use Navina’s AI-powered solution that transforms complex and fragmented patient data into concise “patient portraits" and actionable clinical insights at the point of care. With Navina, physicians experience less burnout, reduce missed diagnoses, and can devote more time giving better care to their patients.

Navina has been named one of the Top 100 AI companies globally by CB Insights and made the list of the Top 50 Digital Health startups. We are already working with industry-leading value-based organizations including Privia Health and Agilon.

We are looking for a motivated Customer Success Manager to support and expand our growing business activities. You will be responsible for driving success at the most strategic level within your accounts and implementing a broad strategy for earning customer acceptance across the organization.

You will be working closely with our Product, R&D, and Medical teams.

Responsibilities:

Build and maintain relationships with mid-market & enterprise accounts, from clinicians up to C-level executives and decision-makers after signing an agreement
Work closely with our clients, and different external and internal stakeholders to drive successful implementation and to demonstrate the product value
Be the voice of the clients and the internal focal point for any client need
Own client communications and account operation: Set up, facilitate, and lead personal & group F2F and virtual meetings with users, clients, and decision-makers to increase engagement and explore product opportunities
Track, monitor, and manage accounts with specific KPIs clients on the Hubspot CRM system, in addition to clients KPIs (Usage, engagement, etc)
Take part in product cycles, roadmap planning, and execution

Requirements:

3-5+ years of successful experience in managing mid-size & enterprise accounts for Digital health companies (at least two different companies) with users, C-level executives, and/or decision-makers
Project management experience including managing Customers' Onboarding process, owning and managing all aspects of clients from activities from Close-Won to Go-Live and product Value
Experience in managing customers' renewal process, with a high retention rate track record
Experience deploying population health solutions in value-based care provider organizations
Ability to work independently as well as part of a team in a fast-paced environment
Strong communication and storytelling skills
The position requires 50% travel based on business needs
Technical background - Advantage
Experience in sales - Advantage

You don’t need to meet 100% of the requirements to be a great fit. We believe in hiring people, not just checklists, and we value potential as much as experience. If this role excites you, we’d love to see your application!