Who We Are Looking For:
Are you the Digital Health Engagement Specialist we have been looking for? In this position you will be able to convey your passion for helping others by working with people in the community!
JRI’s Program RISE is a multi-service program serving the Metrowest area. RISE offers free confidential HIV counseling, testing and referrals, STI and Hepatitis testing, HIV Case Management, Housing Search & Advocacy, Peer Support Services, LGBT services, Overdose Prevention and Education, Needle Exchange, community education programs on HIV, STIs, viral Hepatitis, harm reduction, and LGBTQ cultural competency.
The Digital Health Engagement Specialist will support the services of Program RISE, ensuring the program is responding to the needs to community. Leveraging on social media, the RiseOn app and RiseOn Mobile van to improving access to care and services to members of marginalized communities across Metrowest. Implementing harm reduction approaches to care, syringe services, naloxone distribution, case management, peer support, HIV/STI screening, care and navigation, and LGBTQIA+ services
Supervision
The RISE Digital Health Engagement Specialist is a full-time position and reports directly to the Program Director of Program RISE. This is a hybrid role.
Salary: $45,000
Responsibilities:
- Develop technology-based client engagement tools to broaden accessibility to resources.
- Develop and execute client engagement strategies to increase the utilization and adoption of RiseOn and other digital health tools.
- Create and manage social media content and materials that promote programming.
- Assist in the development of marketing campaigns and materials to promote health access.
- Collaborate with RISE teams to deliver educational content and resources.
- Collaborate with community agencies and service providers.
- Collaborate with Program Managers of Infectious Disease services, HIV client services and Harm Reduction services to respond to community requests and improve access to services.
- Monitor and analyze engagement metrics to assess the effectiveness of engagement strategies and make data-driven recommendations for improvement.
- Stay up-to-date with industry trends and best practices in digital health and client engagement.
- Ensure that services maintain culturally-responsive, trauma-informed, and harm reduction approaches.
- Remain current and informed regarding HIV/AIDS, STIs, Viral Hepatitis, Overdose prevention, Harm Reduction.
- Gather feedback from users to inform development and enhancements.
- Participate in advisory committees, external meetings and professional development opportunities.
- Participate in other meetings and planning initiatives across the Agency, and JRI Health Division.
- Adhere to all JRI and JRI Health policies and procedures.
- Participate in all required quality assurance activities.
- Perform other operational task as requested by the Program Director.
Why JRI?
- Be who you are! JRI is strongly committed to providing an inclusive, diverse and welcoming environment for our employees and the people we serve.
- We offer a $2,000 bilingual bonus to new hires who speak a second language other than English!
- Reimbursement is available for employees to cover the registration costs and annual fees for any professional license required for work such as LMHC, LCSW, LICSW, RN and more!
- Access to our excellent Blue Cross medical and Delta Dental benefits.
- Retirement benefits including 401K matched up to $800 a year and pension after 5 years of employment.
- Professional development opportunities such as tuition reimbursement up to almost $4000 per year and discounted tuition rates to select partnership colleges and universities!
- Wellness benefits including access to employee resource groups (including multicultural affinity groups, LGBTQ+ advocacy, employee engagement groups, etc.), self-care resources, and an Employee Assistance Program.
- Generous paid time off up to 19 days for full time employees in your first year and much more!
Requirements:
- High school diploma required. Bachelor's degree in healthcare, marketing, communications, or a related field preferred.
- Experience in digital health, patient engagement, or a related role.
- Understanding of digital health technologies and their applications in healthcare.
- Excellent communication and interpersonal skills.
- Committed to social justice mission.
- Self-directed, motivated and flexible with the ability to work independently and as part of a team.
- Strong problem-solving skills and attention to detail.
- Experience working in a health setting preferred.
- Knowledge of patient privacy regulations and compliance (e.g., HIPAA) preferred.
- Bilingual or trilingual preferred (English/Portuguese/Spanish) preferred.
JRI is strongly committed to providing an inclusive, diverse and welcoming environment for our employees and the people we serve. Persons from diverse backgrounds including women, communities of color, the LGBTQ community and people with disabilities are encouraged to apply. JRI is an equal opportunity employer.
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Required
Preferred
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Bachelors or better in Community Health or related field
Required
