About Clean Market:
Clean Market is a leading health and wellness company dedicated to making people feel and function better through personalized, data-driven solutions. We are arbiters in the functional medicine space, combining advanced diagnostics, personalized therapies, and cutting-edge technologies to help our clients achieve optimal health and longevity. Our core values are Passion for Healing, People First, Effective Communication, Progress over Perfection, Growth-Minded, and Integrity. With a national rollout of our brick-and-mortar locations and digital health offering on the horizon, this is an exceptional opportunity to join a company at the forefront of the wellness revolution and make a significant impact on the lives of many.
Clean Market offers personalized functional wellness, all guided by medical professionals. Our purpose? Help our communities feel and function better. We offer an integrative solution: precision wellness therapies, clean supplementation, and data-driven care that’s targeted at disrupting cellular dysfunction.
Our flagship locations are located in Midtown East, NoHo, and Brookfield Place and offer our core services: NutriDrip IV Drips, Lymphatic Drainage Massage, Infrared Saunas, as well as curated wellness shops. Our satellite locations are in premium hotel & resort destinations like Equinox Hotel Hudson Yards, Wynn Las Vegas, and Fontainebleau Las Vegas and offer our hero service: NutriDrip IV Drips.
What we’ve built today is a dedicated, confident, and united leadership team with impressive individuals leading their respective teams. We’re looking for a strong Product leader who has a positive, entrepreneurial spirit who understands the power of working collaboratively while being a strong voice and champion of innovation, programing and customers.
About the Role:
We are seeking a highly motivated and experienced candidate to lead our product innovation strategy. This Head of Product role, will lead our Precision Wellness Membership and spearhead the development, implementation, and optimization of our groundbreaking new precision wellness program and membership model. This role is pivotal to our mission of delivering the industry's best functional wellness experience, driving innovation, and ensuring our clients achieve measurable improvements in their health and well-being. Initially, this role will be a blend of strategic and operational responsibilities, transitioning to primarily strategic as we scale and build out the operational team. This is an incredible opportunity to join a fast-paced startup environment, work alongside a passionate and talented team, and shape the future of functional medicine. This role sits on our core leadership team and reports to our President.
Key Responsibilities:
Program Development & Optimization:
- Lead the development and ongoing optimization of our precision wellness program, ensuring it delivers exceptional value and achieves a Net Promoter Score of 70 or higher.
- Oversee the implementation and optimization of our patient portal and workflows, leveraging platforms like Healthie EHR and Zenoti.
- Develop and refine program curriculum, resources, and educational materials based on the latest research and best practices in functional and longevity medicine.
- Continuously iterate on the program based on customer feedback, data analysis, and emerging trends.
- Work with the medical & clinical leadership to establish and track key performance indicators (KPIs) for the program, including biomarker improvements, symptom reduction, patient protocol compliance, customer satisfaction, and churn rate.
Innovation & Strategy:
- Drive the company's innovation strategy within the functional medicine space, staying at the forefront of new technologies, diagnostic tools, and therapeutic approaches.
- Identify, evaluate, and implement new product and service ideas that align with our wellness philosophy and enhance patient outcomes.
- Conduct thorough market research and competitive analysis to identify opportunities for differentiation and growth.
- Lead the development and execution of rapid learning/feedback cycles, quickly testing and iterating on new ideas.
- Aim to shorten the experiment & feature shipment cycle time to X weeks/days, driving agile development.
Team Leadership & Collaboration:
- Oversee and mentor the health & nutritional coaching team and program operations team, fostering a culture of excellence and continuous improvement.
- Collaborate closely with the Medical Director, Medical Innovation Director, CEO, and VP of Operations to align on program strategy and execution.
- Work with the marketing team to develop compelling sales messaging, lead generation strategies and implement sales workflows.
- Partner with the sales team to ensure a seamless customer experience from onboarding to ongoing engagement.
- Work with the executive team to help them understand and prioritize product improvements and innovation.
Candidate Requirements:
- Education & Licensure: RN, NP, MD, DO, or PA preferred, with an active clinical license.
- Experience:
- 5+ years of experience working in precision, functional, or longevity medicine, with expertise in areas such as nutrigenomics, metabolomics, gut health, hormone optimization, cognitive health, or functional testing (e.g., DUTCH test, GI-MAP, organic acids test, advanced toxin testing, nutrigenomic testing).
- 5+ years of experience developing and managing digital health or coordinated care programs, such as telehealth programs, health coaching programs, or initiatives within functional medicine clinics.
- 5+ years of experience in strategic customer research, surveying, interviewing, and learning management.
- Proven experience in product management or launching new products/services, ideally within a startup environment.
- Experience with customer-focused innovation frameworks, particularly Jobs-to-be-Done (JTBD).
- Experience utilizing data analytics to inform decision-making and drive program improvements.
Highly Desirable Skills:
- Experience with Healthie EHR and/or Zenoti.
- Familiarity with integrating data from wearable technologies and health-tracking devices.
- Experience in concierge medicine practices or employee wellness programs.
- Active involvement in health optimization/biohacking communities.
- Experience in marketing, content creation, or public speaking.
- Coding, design, or AI experience.
What We Offer:
- Competitive salary + 15% annual performance bonus + equity.
- Company contribution to health and commuter benefits.
- The opportunity to work with a team of high-functioning, passionate individuals who truly enjoy each other and are dedicated to making a difference.
- A dynamic and collaborative work environment that values innovation, accountability, and growth.
- The chance to be part of a company that is revolutionizing the health and wellness industry.
- Professional development opportunities.
Location:
This is a hybrid role requiring 3+ days per week in our Midtown NYC office.
