About NYC Health + Hospitals
Empower Every New Yorker — Without Exception — to Live the Healthiest Life Possible
NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Job Description
The Senior Director of Digital Health is responsible for identifying, prioritizing, and advancing initiatives that improve clinical care through digital information and telecommunication technologies. These efforts focus on enhancing patient access, improving user satisfaction, and ensuring financial viability. The ideal candidate will possess a deep understanding of clinical workflows in ambulatory, inpatient, and home-based environments while staying abreast of healthcare technology trends.
The Senior Director leads critical telehealth initiatives, including video visits, remote patient monitoring programs, and the integration of kiosk and iPad-based solutions. This role includes oversight of MyChart, supporting MyChart Pro representatives across Health and Hospitals facilities to promote the adoption of MyChart and other digital tools. Additionally, the role involves driving employee strategies to address and mitigate the digital divide, ensuring equitable access to digital health services for all patients.
The Senior Director will identify and develop telehealth services across all care settings, including primary and specialty care, inpatient care, home care, case management, and population health. As a visible leader, the Senior Director will partner with operations to implement sustainable telehealth workflows while fostering collaboration and buy-in through routine engagement with clinical and operational teams.
This strategic position requires a comprehensive understanding of the telehealth landscape, IT infrastructure, Epic capabilities, and clinical workflows to effectively guide the organization’s digital health initiatives.
Duties & Responsibilities
- Oversee MyChart
- Support MyChart Pro’s at HH facilities in the dissemination of MyChart and digital tools.
- Lead Telehealth and Video visits work
- Lead Remote Patient Monitoring work
- Lead Kiosk and iPad work
- Employee Strategies to mitigate the digital divide.
Minimum Qualifications
1.Master's degree from an accredited college or university in Healthcare Administration, Health Care Planning, Business Administration, Public Administration or a related discipline; and seven (7) years of progressively responsible experience in health and medical service administration, public administration, personnel and labor relations, finance or appropriate functional discipline with an emphasis on planning, liaison and inter-organizational relationships, or related administrative or managerial functions; or
2.Bachelor’s degree from an accredited college or university in disciplines, as listed in “1” above; and eight (8) years of progressively responsible experience in areas, as listed in “1”; or
3.Satisfactory equivalent combination of education, training and/or experience. However, all candidates must have a minimum of a Bachelor’s degree in disciplines, as listed in “1” above.
Department Preferences
Certification(S)/NYS Licenses/Education:
- Informatics Boarded (REQUIRED)
Knowledge, Skills, Abilities and other Requirements:
- This strategic position requires a comprehensive understanding of the telehealth landscape, IT infrastructure, Epic capabilities, and clinical workflows to effectively guide the organization’s digital health initiatives. (REQUIRED)
- Informatics (REQUIRED)
- Clinical Care (REQUIRED)
- Telehealth (REQUIRED)
- Digital health (REQUIRED)
- Epic (REQUIRED)
- MyChart (REQUIRED)
