Our Health Agent Support Rep will connect with clients and other agents to promote a positive experience by providing quality service and accurate information. The Support Rep will be responsible for handling client and/or agent inquiries, capturing data, and reviewing health policy documentation. This position is a full-time, remote opportunity. Varying schedules available during operating hours – 9:00 AM to 9:00PM, 7 days a week.

What Applied Staffing Offers:

Delivery of office equipment: Computer, headset, mouse, keyboard, essential cables, ready to use software and programs
Hourly wages vary based on experience and qualifications
Paid training
Health, dental, vision, PTO, 10 Paid Holidays
Security of working remotely in a stable, growing Agency that's vested in its employees and a loyal consumer base

Our Ideal Applicant will be adept in:

Collecting Personally Identifiable Information (PII) and Protected Health Information (PHI) from clients and/or their authorized representatives, while strictly adhering to confidentiality standards and all applicable HIPAA and organizational protocols
Reviewing and analyzing data to identify relevant and essential information
Addressing and escalating data discrepancies by organizing information in a way that facilitates prompt and accurate resolution
Creating and maintaining accurate, well-organized spreadsheets
Entering, updating, and verifying information in appropriate databases and systems
Ensuring all data is regularly backed up to prevent loss or corruption
Promptly notifying appropriate stakeholders of any data errors or inconsistencies encountered
Organizing and storing digital or physical data in a manner that supports efficient retrieval and compliance
Assisting with additional administrative or data-related tasks as needed

Applicant Requirements:

Active 2-15 or 2-40 Insurance License (or equivalent resident state license)
Minimum of 1 year of experience in a related field, including experience in contact center environments
Technical proficiency, including strong computer skills and familiarity with Microsoft Office Suite (skills assessment required prior to interview)
Typing speed of 35+ WPM (typing assessment required prior to interview)
Demonstrated ability to multi-task, maintain attention to detail, and consistently meet performance goals
Ability to focus for extended periods while maintaining accuracy and efficiency
Strong organizational skills with the ability to follow through and manage time effectively
Excellent listening, verbal, and written communication abilities
Proven problem-solving skills and the ability to work independently in a remote/home office environment.
Must have a clean background, with no felony or misdemeanor convictions involving theft, fraud, or violence

Remote Office Compatibility Requirements:

Speeds of 20 Mbps upload and 100 Mbps download
Hard-wired internet connection capable of supporting prompt response times. (Satellite ISPs or wireless connectivity are not supported by our systems)
Quiet, secure, distraction-free, and productive environment

Job Types: Temporary, Seasonal

Pay: $15.00 - $20.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

Do you currently have an active appointment with any carriers?

Experience:

Health Insurance Sales: 2 years (Required)

License/Certification:

2-40 Health Agent License or non-resident equivalent (Required)

Work Location: Remote

Applied Staffing LLC jobs

External Health Agent Support Representative