Job Title: Director, IT Operations

Location: Miami, FL (On-site | Full-time | Exempt)

Industry: Digital Health / Technology / Healthcare

About the Role

Our Client is seeking a strategic and hands-on Director of IT Operations to lead the technology infrastructure for a fast-paced, digitally driven organization in the health and wellness space. This role will oversee the full spectrum of IT services—hardware, software, networks, cloud platforms, and cybersecurity—ensuring secure, scalable, and high-performance operations across the company.

You’ll manage internal IT resources and external vendors, drive adoption of modern tools and technologies, and ensure a smooth, secure experience for users at every level of the organization. The ideal candidate is a proactive leader with deep technical expertise, a strong service mindset, and the ability to scale IT systems in a growing, regulated environment.

What You’ll Do

Lead and scale day-to-day IT operations including networks, infrastructure, endpoint management, and systems support
Oversee end-user services including IT help desk, mobile device support, and collaboration tools
Manage hardware/software installations, upgrades, and configurations
Own security and compliance across IT systems (HIPAA, GDPR, etc.)
Direct backup, disaster recovery, and business continuity planning
Develop and maintain IT policies, procedures, and documentation
Manage IT budgets, software licenses, and vendor SLAs
Support SSO and identity management systems (Active Directory, Okta, AWS)
Monitor and improve system performance and user satisfaction
Lead incident response and coordinate root cause analysis
Guide and mentor a growing IT team focused on support and asset management
Implement automation and self-service tools to drive efficiency
Lead change management communications for IT-related projects

What You Bring

7+ years of experience in IT Operations, including 5+ years in a leadership capacity
Proven success overseeing IT infrastructure in a fast-paced or regulated environment
Expertise in network management, cloud platforms (AWS), and endpoint security
Strong familiarity with SSO, Active Directory, Okta, and cloud-first environments
Experience managing internal teams and external vendors or MSPs
Track record of developing IT strategies that align with business goals
Comfortable operating in dynamic, scaling environments
Excellent communication and project management skills
Bachelor's degree in Computer Science, Information Systems, or related field

Bonus If You Have

Experience supporting a hybrid or fully remote workforce
Background in healthcare, digital health, or other regulated industries
Familiarity with IT asset management platforms and ROI tracking tools

This is a key leadership role for someone who’s passionate about both strategy and execution—someone who can manage complexity, bring order to chaos, and build future-proof systems. If you’re ready to take ownership of IT at a high-growth organization, we want to hear from you.

Let me know if you'd like a more concise version or one tailored to a specific type of candidate (e.g., healthcare IT pros, startup-focused leaders, etc.).

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