Overview:

He/she is highly visible to the department’s outpatients, guests, inpatients, physicians and other customers. Employee must be extremely sensitive to customer and patient’s needs and expectations and display excellent interpersonal skills, judgement, dependability, conscientiousness and caring and empathy skills. Cordially greets and assists all patients, families, physicians and visitors in a professional manner as they arrive in the department. Highly organized and well versed in using electronic records, digitizing and with the technology.

Responsibilities:

Possess knowledge of Imaging Department workflow. Coordinates patient care activities, dispatches clinical staff and transport staff. Therefore must be extremely sensitive to customer needs and expectations. Cordially greets all in a professional manner.
Provides care and safety to patients undergoing treatment and exams. Meticulously inspects orders and generates accurate paperwork which will initiate the examination process. Demonstrates through knowledge of policy and regulations regarding privacy rules and release of PHI information requirements.
Adequate knowledge in the PACS digital imaging system. Supports physicians and staff in the use of digital imaging systems.
Uses I Care principles to ensure proper patient identification, correct exam, and to improve patient communication and engagement.
Responsible for maintaining current electronic records and reports. Scan and commit images to film or CD. Utilizes image exchange cloud system or importing of outside CD’s or film for physician comparisons.
Meticulously and accurately assembles sorts, maintains and disassembles patient imaging record to include printing and electronic scanning of film or reports. Processes requests for CDs or film by classifying accordingly (i.e. physicians, physicians’ offices, OR, ED or other health care organizations) by phone, mail or direct request for (ROI) Release of Information. Assures authenticity of requestor or designee, guardian or patient. Maintains electronic record of exams released.
Utilizes department specific computer system for dictated reports, prioritizing reports, printing reports, faxing reports to physician offices, mailing or to healthcare organizations. Utilization of ChartMaxx system for obtaining operative exam reports for imaging exams performed in the OR so not to delay radiology reporting. Knowledge of AccuReg check-in process. Knowledge of Softros messenger for IR patient arrival notifications. Assists transport staff with Teletracking transport system entries and usage. Knowledge of Expanse system.
Presents appropriate outside mammography films on viewer for comparisons by radiologist, remove film from viewer and maintains film records. Ensures outside films are returned to various facilities by mail or courier. Responsible to ensure that all imaging exams receive a completed report within 24 hours so not to delay reports TAT.
Knowledge of imaging department patient supply and exam charge process. Assists daily in computer entries for patient supply and exam charges. Follows billing practices.
Proficient in performing daily delinquent charge capture process for all exams and reports. Ensures integrity of patient records and bills.
Liaison for imaging services and with outside physician and staff. Takes verbal reservations from physician offices and written orders for walk-ins. Anticipates scheduling conflicts and uses good judgment. Schedules or reschedules patient appointments. Coordinates walk0in outpatients into the workflow, streamlines the process and conveys with the modality.

DCH Standards:

Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
Performs compliance requirements as outlined in the Employee Handbook.
Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
Requires use of electronic mail, time and attendance software, learning management software and intranet. Responds timely to all forms of communication.
Must adhere to all DCH Health System policies and procedures.
All other duties as assigned.

Qualifications:

High school graduate or equivalent with good perception of order and minute details; self-motivated with the ability to stay focused on repetitive tasks.
Strong communication, detail oriented, critical thinking, problem solving and customer service skills are essential; quick learner, works at fast pace, expeditious, friendly and courteous to staff and physicians.
Must be efficient in the use of all office equipment, computer and keyboard operations and related material essential to good patient care and reports any problems when necessary.
Must be able to read, write legibly, speak, and comprehend English.

Working Conditions

WORK CONTEXT

Interpersonal Relationships
- Contact with others
- Electronic mail
- Frequency of Conflict Situations
- Face-to-Face Discussions
- Responsibility for Outcomes and Results
- Telephone
- Work With Work Group or Team

Physical Work Conditions
- Awkward Positions
- Exposed to Disease or Infections
- Exposed to Radiation
- Indoors, Environmentally Controlled
- Physical Proximity
- Spend Time Bending or Twisting the Body
- Wear Radiation Protection
Structural Job Characteristics
- Consequence of Error
- Freedom to Make Decisions
- Frequency of Decision Making
- Impact of Decisions on Co-workers or Company Results
- Importance of Being Exact or Accurate

PHYSICAL FACTORS

Physical Abilities
Dynamic Flexibility
Extent Flexibility
Gross Body Coordination
Gross Body Equilibrium
Stamina
Static Strength
Trunk Strength

Must be able to perform the duties with or without reasonable accommodation.
Hearing and vision must be normal or corrected to within normal range.
Physical presence onsite is essential.

OTHER JOB FACTORS

Work Styles
- Adaptability/Flexibility
- Analytical Thinking
- Attention to Detail
- Concern for Others
- Cooperation
- Dependability
- Independence
- Initiative
- Integrity
- Self-Control
- Social Orientation
- Stress Tolerance
Work Values
- Achievement
- Independence
- Relationships
- Working Conditions

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