Patient Service Representative (PSR)
Location: Millsboro, DE
Salary: $17/hour
Hours: M-F | 8am – 4:30pm
Position Type: Full-Time
Position Summary
In this frontline role as a Patient Service Representative (PSR), you’ll play a key part in supporting patients and clinical staff by ensuring seamless registration, billing, documentation, and communication processes — all while providing an exceptional patient experience.
Key Responsibilities
- Interview patients/representatives to gather accurate demographic and insurance information
- Confirm insurance eligibility, referral requirements, and medical necessity using EHR tools and insurance websites
- Answer and return phone calls and voicemails promptly and courteously
- Assist with daily office workflows including opening/closing, lunch/admin transitions, and chart prep
- Help clinical team with clerical duties and manage incoming faxes and digital documents
- Utilize office equipment (phones, copiers, scanners, iPads, etc.) confidently and effectively
- Report any equipment or system issues via proper channels
- Direct patients to appropriate locations and support patient flow in the clinic
- Communicate effectively with patients from diverse backgrounds and emotional states
- Processing billing information and supporting contract data needs
- Manage co-pay collection, credit card processing, and insurance documentation
- Input and verify patient data in the electronic medical record (EMR) system
- Prepare, explain, and obtain signatures for required forms
- Receive and process medical records, referrals, and related documentation
Requirements
- Minimum 2 years’ experience in a hospital or medical office setting
- Familiarity with registration, insurance, and medical terminology
- Proficient in computer systems, EHRs, and scheduling software
- Strong communication and customer service skills
- Ability to remain calm in fast-paced, emotionally sensitive situations
- Respect for cultural diversity and patient confidentiality (HIPAA compliance)
Job Types: Full-time, Temporary
Pay: $17.00 per hour
Work Location: In person