At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Chief Product Officer, you will directly lead a team of Product Managers focused on optimizing the member journey, from acquisition to engagement and recovery. Your primary focus will be driving growth initiatives, but you will also oversee key aspects of the core member experience and ensure that foundational product features align with and support growth objectives. You will work cross-functionally to identify and drive growth opportunities across the member funnel, and shape both growth initiatives and core product initiatives to delight our members, drive engagement, and deliver value to our customers. You will be responsible for defining, building, and executing the strategy to improve and optimize the member experience, with a strong focus on driving key metrics related to member acquisition, engagement, retention, and outcomes. This is a full time, hybrid position based in New York City (in office 2-3 days per week). Responsibilities include leading and inspiring cross-functional teams of product managers, designers, and engineers to prioritize and deliver high-impact growth initiatives; managing a high-performing product team; championing a culture of innovation and experimentation; owning and evolving the Member Experience roadmap; collaborating with partners across Revenue, Marketing, Customer Success, Finance, and Analytics; leveraging insights from data, customer feedback, and emerging technology trends; designing, launching, and iterating on rapid experiments; defining, monitoring, and improving key metrics; and contributing meaningfully to the Member Experience leadership team. Success in this role is measured by improved member satisfaction, a thriving product team, trusted leadership voice, delivering against conversion goals, and thoughtful implementation of member experience innovation and best practices. Requirements include a Bachelor's degree in Business, Computer Science, Engineering, or related field; 9+ years of product management experience preferably in digital health or b2b2c environments; deep expertise in growth product management, funnel optimization, experimentation, and data-driven decision-making; 5+ years managing high-performing product teams; strong analytical, problem-solving, and strategic thinking skills; self-starter with ability to navigate ambiguity; experience in fast-paced, high-growth environments; excellent collaboration and communication skills; commitment to cultivating an environment of safety, trust, and inclusion; and alignment to the mission to eliminate every barrier to mental health.
