Company profile:

The company is an enterprise software engineering firm providing end-to-end data management solutions.

Job description:

The company is seeking an experienced and dynamic Chief Operating Officer (COO) to oversee the company`s operational functions, optimise performance, and ensure seamless delivery of their solutions.

Key responsibilities will include:

- Operational Leadership:

• Design, implement, and oversee operational strategies, policies, and procedures to support clients` growth and quality business goals.

• Lead cross-functional teams to deliver exceptional workflow and reporting solutions, ensuring alignment with the company’s mission.

• Driving scalability and efficiency in operations to support rapid growth and expanding customer needs.

- Strategic Planning and Execution:

• Collaborate with the CEO to develop and execute the company’s long-term strategic plans.

• Translate strategic objectives into actionable plans and operational improvements.

• Identify growth opportunities, market trends, and emerging technologies relevant to workflows.

• Support the successful design and implementation of pathways to international markets.

- Team Management and Development:

• Build, lead and mentor high-performing teams across operations, customer support, and project delivery functions.

• Foster a culture of accountability, innovation, and continuous improvement.

- Customer and Stakeholder Engagement:

• Represent the company at industry events, conferences, and forums to showcase the company’s solutions.

• Maintain strong relationships with key stakeholders, including customers, partners, and industry leaders.

- Financial and Operational Efficiency

• Develop a:nd manage budgets for operational functions, ensuring cost efficiency and financial health.

• Mitigate operational risks through proactive planning and adherence to any regulatory requirements.

Qualifications:

- Proven track record as a COO or senior operations leader in a SaaS, digital technology or similar industry.

- Strong experience in scaling operations within a high-growth company.

- Exceptional cross functional leadership, team building, and communication skills.

- Expertise in process optimisation, project management, and performance measurement in a fast-paced, dynamic environment.

- Strong customer focus with a commitment to delivering value through innovation.

- A Results-orientation with a passion for operational excellence.

- Collaborative leader who thrives in a team-focused culture.

- High integrity and commitment to the mission of empowering investigators with innovative tools.

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