Who We Are:

Autism Behavioral Center(ABC) is home to the largest and most comprehensive autism-focused campus in New England! Our mission is to improve the independence and social awareness of individuals diagnosed with Autism Spectrum Disorder while enhancing the quality of life for both them and their families. We offer a wide range of services, including 1:1 in-home therapy, social skills programs, and community programs-each tailored to meet the unique needs of our clients. At ABC, we are committed to the ongoing education and professional growth of our team, ensuring that we provide gold-standard services to those we serve.

Benefits:

Starting pay: $18/hour
Health, DentalVision Benefits
In-house Hands-On Training
Paid Time Off and Sick Time
Flexible Schedule
401k Retirement Savings Program
Modern and Health-Conscious Workspace

Job Summary:

This is an entry-level opportunity perfect for individuals looking to start a career in customer service. You'll gain hands-on experience, receive mentorship, and develop key skills in a supportive environment. As a Customer Service Representative, you will play a vital role in assisting clients, handling inquiries, and ensuring a smooth customer experience.

DutiesResponsibilities:

Assist customers via phone, email, and chat
Set up customer profiles and update records
Address customer questions and concerns with professionalism
Support new customer onboarding and account setup
Maintain digital and physical records
Assist with scheduling, billing inquiries, and service requests
Collaborate with other departments to ensure customer satisfaction
Perform periodic reports and audits
Additional duties as assigned by management

QualificationsSkills:

Entry-level position - no prior experience necessary! Training provided
Comfortable using Google G-Suite, Microsoft Office, and other software
Strong verbal and written communication skills
Ability to multitask and work both independently and as part of a team
A positive attitude and customer-first mindset

Schedule:

4 hour shift
8 hour shift
After school
Day shift
Monday to Friday
No nights
Weekend availability

Supplemental pay types:

Bonus pay

Education:

High school or equivalent (Required)

License/Certification:

Driver's License (Required)

Work Location: One location

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Autism Behavioral Center

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Customer Service Representative