Job Description: Bi-lingual Client Care Coordinator
Report to Client Care Coordinator Director

***Communication in English and Swahili is required***

Position Overview
We are seeking a compassionate and organized Care Coordinator to join our attendant care team. The ideal candidate will be bilingual (Swahili/English fluent), have prior experience as a CNA or caregiver, be available to work on Saturdays, and demonstrate proficiency with schedule boards, incident reporting, and in-home visits. This position is essential for supporting our diverse client population and ensuring compliance with the Home and Community Based (HCB) Waiver and Medicaid requirements in Kentucky.

Key Responsibilities
· Coordinate and manage care plans for clients, ensuring their needs are met efficiently.
· Communicate with clients and families in both Spanish and English to provide updates, answer questions, and offer support.
· Collaborate with healthcare professionals, service providers, and community resources.
· Conduct client assessments, schedule appointments, and facilitate referrals.
· Maintain accurate documentation and case notes, including the use of schedule boards to track and manage client visits and staff assignments.
· Complete incident reporting during in-home visits in accordance with HCB Waiver and Kentucky Medicaid guidelines, ensuring timely and accurate documentation of all incidents, including critical and non-critical events[10][11].
· Advocate for clients’ needs and assist with transitions between care settings.
· Ensure compliance with all relevant state and federal regulations, including confidentiality and mandatory reporting requirements.

Qualifications
· Bilingual: Fluent in both Spanish and English (verbal and written).
· Experience: Minimum of 2 year as a Certified Nursing Assistant (CNA) or in a direct caregiving role.
· Schedule Boards: Demonstrated experience using schedule boards or similar tools for managing staff/client schedules.
· Incident Reporting: Familiarity with incident reporting protocols for in-home care, especially those required by the HCB Waiver and Medicaid in Kentucky[10][11].
· Availability: Must be available to work on Saturdays.
· Strong organizational and communication skills.
· Ability to work independently and as part of a multidisciplinary team.
· Compassionate, patient, respectful, kind, empathetic and culturally sensitive.

Preferred Skills
· Experience with electronic health records and digital scheduling systems.
· Knowledge of community resources in Kentucky.
· Experience working with diverse populations.

Compensation & Benefits
· Competitive hourly wage based on experience.
· Opportunities for professional development.
· Supportive and inclusive work environment.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

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Bi-lingual Client Care Coordinator - Swahili