Epic MyChart Application Analyst (I, II, or III)

📍 Plano, TX | Remote Eligible (ID, NE, MO, OK, TX)

💵 $97,594 – $177,549 annually (CA pay scale)

🕑 Full-Time | Day Shift

Shape the future of digital healthcare with PIH Health.

We are looking for Epic Application Analysts at multiple levels (I–III) to support and enhance our Epic MyChart patient portal. This is a unique opportunity to blend technical expertise with patient-centered innovation, ensuring that thousands of patients have easy, secure access to their health information and providers.

What You’ll Do

Act as the primary support resource for Epic MyChart.
Design, build, and test workflows that improve the digital patient experience.
Partner with clinical and operational teams to expand portal functionality and engagement.
Troubleshoot and resolve complex issues while implementing long-term system improvements.
Collaborate with Epic and project leadership to deliver new features and optimizations.

What You’ll Bring

Strong knowledge of Epic MyChart capabilities and patient-facing technology.
Understanding of healthcare workflows and the patient journey.
Excellent analytical, troubleshooting, and technical problem-solving skills.
Ability to adapt quickly to shifting business needs.
Clear communication and collaboration skills, building trust with both technical and clinical teams.
A proactive approach with resilience under pressure.

Experience Levels

Analyst I

Bachelor’s degree or clinical license/certification.
Up to 3 years of related experience (or 4+ years in lieu of degree).
Preferred: Epic MyChart training/certification or exposure to patient portal systems.

Analyst II

Bachelor’s degree or clinical license/certification.
3–7 years of experience (or 4+ years in lieu of degree).
Preferred: Epic MyChart certification; hands-on patient portal experience.

Analyst III

Bachelor’s degree or clinical license/certification.
7+ years of experience (or 8+ years in lieu of degree).
Preferred: Advanced Epic MyChart certification and proven success in patient portal optimization.

Certification Requirements

Internal PIH Health/Altera staff: Must complete Epic certification within 120 days of hire/transfer.
External candidates: Active Epic MyChart certification required upon hire.

Why PIH Health?

PIH Health is a nonprofit healthcare system serving more than 3 million residents across Southern California. Our integrated network includes hospitals, outpatient medical offices, a physician group, home health, hospice, and specialty programs. We’ve been nationally recognized for excellence in technology adoption, quality outcomes, and patient care innovation.

When you join us, you’ll gain:

Competitive salary and benefits.
Opportunities for professional growth and Epic career advancement.
The ability to directly impact the patient experience through digital innovation.

📍 Primary Address: 12401 Washington Blvd, Whittier, CA (posted in Plano, TX with remote eligibility in ID, NE, MO, OK, TX)

💵 Salary Range (CA only): $97,594 – $177,549 annually

🕑 Shift: Days | Full-Time

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