Company Overview and Culture
EXL (NASDAQ: EXLS) is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together deep domain expertise with robust data, powerful analytics, cloud, and AI, we create agile, scalable solutions and execute complex operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media, and retail, among others. Focused on creating value from data for driving faster decision-making and transforming operating models, EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect. Headquartered in New York, our team is over 40,000 strong, with more than 50 offices spanning six continents. For information, visit www.exlservice.com.

For the past 20 years, EXL has worked as a strategic partner and won awards in its approach to helping its clients solve business challenges such as digital transformation, improving customer experience, streamlining business operations, taking products to market faster, improving corporate finance, building models to become compliant more quickly with new regulations, turning volumes of data into business opportunities, creating new channels for growth and better adapting to change. The business operates within four business units: Insurance, Health, Analytics, and Emerging businesses.

The Business

EXL’s Castle High Value and Risk Control divisions are the nation’s leading residential and commercial insurance survey providers. Castle High Value provides replacement cost estimating and loss prevention services on high value homes for personal lines insurance carriers, and is the recognized leader in the industry. EXL Risk Control evaluates commercial businesses and their operations, documenting underwriting concerns and making recommendations for risk improvement.

EXL delivers industry-leading professionalism, quality and turn-around time, and our innovative solutions help our clients keep ahead of the competition. https://www.exlservice.com/survey-and-risk-control

Why Apply?

Competitive pay and benefits, including paid sick leave
Superb training program
Work from home
Flexible Work Hours
Career advancement opportunities
Tuition Reimbursement Program
Excellent culture and team

Pay Details:

Pay: $15 per hour

EXL is looking for motivated and self-directed individuals with excellent customer service skills to schedule appraisal appointments with insurance policyholders and help homeowners submit their own home photos through our ASSIST self-survey product. All interested candidates are encouraged to submit their qualifications.

We provide a robust training program that ensures success and rapid integration with a top-notch team of customer service professionals.

Come join the EXL Survey and Risk Control team!

The Location

This is a remote position based out of your home office, requiring no travel.

Responsibilities

Responsible for contacting Policyholders via phone, SMS and email to schedule appointments for Field Consultants on our traditional field survey products. A key component of this process is explaining the reason for the field visit, building policyholder trust, and alleviating any concerns.
Responsible for ensuring Field Consultants’ calendars are sufficiently booked in a manner that maximizes their productivity (e.g. efficient appointment routes)
Responsible for keeping work order statuses up to date in the system
Responsible for prioritizing work, meeting deadlines and achieving productivity goals
Responsible for communicating to management and Field Consultants any changes or updates to schedules, while keeping management and staff posted on any unusual situations, instructions, etc

Knowledge, Skills, and Abilities Needed

Excellent communication and customer service skills, technological proficiency, and the drive to exceed client expectations
Demonstrates high emotional intelligence through good listening and problem-solving skills.
Ability to organize and prioritize work, meet deadlines, multi-task and handle numerous assignments simultaneously
Ability to solve problems/technical difficulties with a variety of variables
Ability to effectively respond to questions from managers, underwriters, agents, and policyholders.
Strong analytical skills and resourcefulness
Excellent written and oral communications
Ability to manage multiple projects at once and handle time sensitive urgencies

EEO/Minorities/Females/Vets/Disabilities

To view our total rewards offered click here — > https://www.exlservice.com/us-careers-and-benefits

Base Salary Range Disclaimer: The base salary range represents the low and high end of the EXL base salary range for this position. Actual salaries will vary depending on factors including but not limited to: location and experience. The base salary range listed is just one component of EXL's total compensation package for employees. Other rewards may include bonuses, as well as a Paid Time Off policy, and many region specific benefits.

Please also note that the data shared through the job application will be stored and processed by EXL in accordance with the EXL Privacy Policy.

Application & Interview Impersonation Warning – Purposely impersonating another individual when applying and / or participating in an interview in order to obtain employment with EXL Service Holdings, Inc. (the “Company”) for yourself or for the other individual is a crime. We have implemented measures to deter and to uncover such unlawful conduct. If the Company identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment as well as possible legal action against the impersonator(s).

EXL may use artificial intelligence to create insights on how your candidate information matches the requirements of the job for which you applied. While AI may be used in the recruiting process, all final decisions in the recruiting and hiring process will be taken by the recruiting and hiring teams after considering a candidate’s full profile. As a candidate, you can choose to opt out of this artificial intelligence screening process. Your decision to opt out will not negatively impact your opportunity for employment with EXL.

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