About us

LifeMD is a leading digital healthcare company committed to expanding access to virtual care, pharmacy services, and diagnostics by making them more affordable and convenient for all. Focused on both treatment and prevention, our unique care model is designed to optimize the patient experience and improve outcomes across more than 200 health concerns.

To support our expanding patient base, LifeMD leverages a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, a 22,500-square-foot affiliated pharmacy, and a U.S.-based patient care center. Our company — with offices in New York City; Greenville, SC; and Huntington Beach, CA — is powered by a dynamic team of passionate professionals. From clinicians and technologists to creatives and analysts, we're united by a shared mission to revolutionize healthcare. Employees enjoy a collaborative and inclusive work environment, hybrid work culture, and numerous opportunities for growth. Want your work to matter? Join us in building a future of accessible, innovative, and compassionate care.

About the role

The Vice President (VP) of Medical Affairs will be a pivotal leader in ensuring the delivery of exceptional patient care and clinical integrity across all telehealth operations. This role will be responsible for overseeing quality initiatives, conducting rigorous chart audits, leading the development of clinical protocols and guidelines, and driving comprehensive provider education and expectation monitoring programs. The VP of Medical Affairs will collaborate closely with cross-functional teams to uphold our commitment to excellence in a dynamic and rapidly evolving telehealth environment.

Responsibilities

Quality Oversight:

Develop, implement, and monitor a robust quality management system to ensure adherence to clinical best practices, regulatory requirements, and internal standards
Establish key performance indicators (KPIs) and metrics to track and evaluate the effectiveness of quality initiatives
Lead continuous quality improvement efforts, identifying areas for enhancement and implementing corrective actions
Collaborate with legal and compliance teams to ensure all medical practices align with relevant healthcare regulations and laws

Chart Audits:

Design and execute comprehensive chart audit programs to assess the accuracy, completeness, and clinical appropriateness of patient records
Provide constructive feedback to providers based on audit findings, facilitating continuous learning and improvement in documentation practices
Analyze audit data to identify trends, potential risks, and opportunities for systemic improvements in clinical care

Clinical Protocol and Guideline Development:

Lead the research, development, and implementation of evidence-based clinical protocols and guidelines across all telehealth specialties

Ensure that all protocols and guidelines are current, comprehensive, and aligned with industry standards and regulatory requirements
Work in conjunction with medical directors and clinical teams to solicit input and ensure buy-in on new and revised protocols

Provider Education and Expectation Monitoring:

Develop and deliver comprehensive training programs for new and existing providers on clinical protocols, documentation standards, and quality expectations
Implement ongoing education initiatives to keep providers abreast of the latest medical advancements, regulatory changes, and company policies
Establish clear performance expectations for providers and develop mechanisms for regular monitoring and feedback
Address performance gaps through targeted coaching, mentoring, and, if necessary, corrective action plans

Cross-functional Collaboration:

Partner with product development, technology, and operations teams to integrate clinical quality and safety considerations into platform enhancements and new service offerings
Serve as a key medical expert and liaison for internal and external stakeholders, representing the company's commitment to clinical excellence

Reporting Relationship:

The VP of Medical Affairs will report to the President of the LifeMD Professional Corporation. They will work closely with the SVP of Clinical Operations and have a cross functional reporting relationship.

Requirements

Basic Qualifications:

Medical Doctor (MD/DO) degree from an accredited institution
Active and unrestricted medical license
5+ years of progressive leadership experience in medical affairs, quality improvement, or clinical operations, with a strong emphasis on telehealth or digital health
Experience and understanding of the various requirements for the provision of services for patients with insurance coverage (commercial, Medicare and Medicaid) as well as direct to consumer (self-pay)
Demonstrated experience in developing and implementing clinical protocols and guidelines
Proven track record designing and managing chart audit programs and provider education initiatives
Exceptional leadership and team management abilities

Preferred Qualifications:

Board certification in a relevant specialty
Strong analytical and problem-solving skills, with the ability to interpret complex data and drive actionable insights
Excellent written and verbal communication skills, with the ability to effectively communicate complex medical information to diverse audiences
In-depth knowledge of healthcare regulations, compliance standards, and quality improvement methodologies
Proficiency in leveraging technology and data to enhance clinical operations and outcomes

Benefits

Salary Range: $250,000-$300,000
Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Unlimited PTO Policy
Paid Holidays
Short Term & Long Term Disability
Continued Medical Education (CME)

LifeMD jobs

Vice President of Medical Affairs