Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

It's an exciting time for the Optum Advisory - Provider Technology Consulting practice - the market is growing and opportunity abounds. We have some of the broadest and deepest healthcare technology expertise in the country and a portfolio of products and services that drive significant value for the clients we serve.

Optum's Provider Technology Consulting practice is a clinically oriented health IT consulting group within Optum. We have a holistic approach to the implementation and optimization of Electronic Health Record (EHR) and associated clinical technology solutions with a focus on enabling value-based care delivery through digital transformation. We are seeking a visionary Director of Patient Experience to join our leadership team. This role will build on fast evolving healthcare consumer capabilities, champion patient-centered innovation, drive digital engagement strategies, and ensure seamless front-end revenue cycle workflows that enhance the overall patient journey. The Director will also play a critical role in aligning patient access and engagement technologies with the goals of value-based care, including improved outcomes, cost efficiency, and patient satisfaction. This role will serve as a subject matter expert for patient access and MyChart domains in support of business development and delivery with existing and new clients. The successful candidate will have a proven track record of achieving results, building relationships, and a solid customer focus.

At Optum, Directors are responsible for leading business development efforts, solutioning Optum's offerings to meet a prospect's requirements, and ongoing management of VP- and C-suite client relationships with health system executives; as such, this individual will have an annual sales target as well as an annual target for overall managed revenue and/or utilization.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities

Collaborate with cross-functional teams to optimize patient access, improve digital engagement, and elevate the experience of care through technology and service excellence
Drive MyChart adoption and optimization strategies, including proxy access, video visits, and digital triage
Collaborate with consulting and marketing leadership to articulate and represent the value proposition of the practice's patient experience expertise and services in sales collateral
Collaborate with Epic and internal teams to enhance integration, workflow, and user experience
Serve as executive liaison for client leadership, ensuring alignment on goals, timelines, and outcomes
Mentor managers and analysts, fostering a culture of collaboration and inclusion
Champion innovation in patient access technologies and digital engagement strategies
Monitor and improve patient portal adoption, scheduling efficiency, and satisfaction metrics
Be familiar and stay up to date with regulatory requirements relevant to technical scope
Utilize data, industry trends, and best practices to support the development of consulting methodologies that will address current challenges facing health systems related to the adoption and use of health IT as well as driving achievement toward client-specific organizational objectives and strategic goals
Support health systems in aligning patient experience strategies with value-based care goals, including improved access, care coordination, and digital engagement that drives better outcomes and patient satisfaction
Develop and present strategies and business plans to company leaders and stakeholders, effectively communicating the value and potential of proposed initiatives
Build and maintain solid relationships with clients, partners, and stakeholders to foster collaboration and business growth
Work with internal teams to develop and implement strategies that meet market demands and client needs, ensuring alignment with company goals
Create and improve proposals to attract new clients and retain existing ones, enhancing the company's market position

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

Epic certification or proficiency in MyChart
Epic certification or proficiency in one or more of the following: Prelude, Cadence, Welcome
8+ years of experience in Healthcare IT, with 5+ years in Patient Access and/or Patient Engagement leadership
Experience at a fast-paced and agile company, managing multiple projects concurrently, solid communication and relationship management skills with experience working across all levels, from administrative to executive
Proven experience in formal direct leadership, including managing teams, setting performance expectations, conducting evaluations, and driving accountability to achieve organizational goals
Solid understanding of front-end RCM workflows and patient engagement strategies, including the support of value-based care and digital transformation
Consulting background with demonstrated client impact
Proficiency in Smartsheet, Visio, Microsoft Project, Excel, PowerPoint, or similar tools for managing projects and deliverables
Aptitude to support business development initiatives and working closely with teams to drive growth opportunities including speaking with clients at the Director and c-suite level
Proven success leading cross-functional teams and large-scale engagements
Proven ability to complete projects according to outlined scope, budget, and timeline
Ability and willingness to travel up to 25%

Preferred Qualifications

PMP or equivalent project management certification
2+ years of commercial experience owning or supporting sales processes and targets
Experience with global delivery models and pooled resource management
Familiarity with ServiceNow, Smartsheet, and other enterprise tools

Key Competencies

Strategic thinking and execution
Relationship management across executive and operational levels
Change management and process improvement
Team leadership and mentoring
Data-driven decision-making
Commitment to patient-centered care and digital transformation
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $132,200 to $226,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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