EnSoftek, Inc. is a Healthcare IT company specializing in Behavioral Health & Human Services “whole person care coordination” cloud solutions for commercial and government sectors. Our proprietary, innovative, integrated care digital health solution, DrCloudEHR™ optimizes customer’s business drivers and value-based delivery incentives.
EnSoftek is currently looking for a high-energy technical support representative with a hands-on technical aptitude, sharp eye for detail and enjoys customer service.
Job Description
Working at EnSoftek offices in Beaverton, the Level 1 EHR Technical Support Representative will be responsible for front line interaction with our customers, satisfactorily troubleshooting and resolving incoming HER-related support issues. As a member of the Customer Support team, this representative works in conjunction with the team to provide its customers with technical support over the phone, e-Mail and in person.
Responsibilities:
Ø Investigating, documenting and resolving customer reported issues effectively and efficiently
Ø Understanding and articulating the impact of various DrCloudEHR functionality options
Ø Providing accurate and timely logging of problems and resolutions in the ticketing system.
Ø Escalating issues as appropriate following company procedures
Ø Acting as a liaison between customers and internal staff to assure accurate problem interpretation; maintain communications with customers during the resolution process.
Ø Facilitating User Group/Community Meetings
Ø Other duties as assigned by your manager.
Skills and Qualifications
We are looking for a driven, positive outcome-based candidate willing to learn and excel at technical support, is data driven and enjoys building relationships with customers.
Ø Customer-centric focus and support skills
Ø Detail oriented and have problem solving and technical troubleshooting skills
Ø Ability to absorb and learn new information in a fast-paced environment
Ø Excellent written and oral communication skills
Ø Proficiency in Microsoft Office products such as Word, Excel, Outlook
Ø Ability to work well with cross-functional teams
Interested candidates, Please send me your resume to gupta@ensoftek.com
