Location. California-based. Remote-friendly.
Company Background
At tbh, we’re redesigning mental healthcare for students from the ground up. Unlike traditional teletherapy solutions that focus on solving problems at the “point of injury,” we’re building a preventative, community-focused digital solution that helps any student incorporate mental wellness into their everyday lives—in an intuitive, affordable, and destigmatized manner. You see, we believe that whether or not you are going through something, building up a mental fitness routine is something every student should do. No more long wait times, fluorescent-lit wait rooms, or complicated insurance bills. We make mental wellness accessible to all students, at all times.
The Role
We are currently seeking a Chief Clinical Officer who will oversee our day-to-day clinical operations and provide ongoing supervision to our Care Team personnel. This individual will construct an approach to service delivery that meets the requirements of the student population (K12 and universities). This individual will also be responsible for providing clinical leadership, fostering superior quality patient care, standardizing clinical protocols, developing clinical strategic goals and program expansion, and contributing to the recruitment and retention of clinical staff.
✏️ What You’ll Do:
- Offer virtual mental healthcare services as a clinician
- Maintain ongoing communication with designated school teams to provide regular updates, address concerns, and follow up with critical or pressing student issues
- Recruit and build a world-class community of mental health professionals to join the clinical team; ensure availability of adequate and reliable staff across all areas of operation
- Contribute to the development of clinical training documentation/materials
- Supervise and oversee our 24/ crisis line
- Devise and refine quality assurance standards
- Design and implement clinical escalation and reporting protocols
- Review data on wait times, clinical outcomes, and overall program efficacy
- Observe whether quality regulations and protocols are adhered to
- Ensure compliance with all state and federal rules and regulations pertaining to mental healthcare and teletherapy
- Assist Sales Team with clinical guidance and input as necessary
- Advise company personnel on best clinical practices and ensure safe and effective evidence-based care delivery
🎓 Basic Qualifications
- Strong organization skills and impeccable attention to detail — a must!
- 5+ years experience as a licensed psychiatrist
- Fully licensed in the State of California
- Previous experience supervising, mentoring, and managing clinicians
- Experience handling crisis intervention 24/7
- Demonstrated competence in clinical, administrative leadership, such as the development of quality and efficiency-minded procedures and assessment of data-driven results
- Ability to write clearly and succinctly, to adapt writing style to match any audience
- Ability to work independently, have a positive attitude, and exceptional listening skills
- Must complete a background check (criminal record, education verification, civil search, drug and health) and reference check
And personally you:
- Are excited to build something from the ground up in a fast-paced environment, where changing requirements and priorities are a constant.
- Know how to balance striving for perfection against having to ship it.
- Have excellent communication skills. You partner effectively with teams in a fully remote environment and discuss complex topics with clinical and non-clinical audiences.
🤝 What we offer
We’re committed to building and nurturing a team that is as diverse as the students we serve. Democratizing mental health begins with championing equal opportunity in our own company. All backgrounds, identities, and voices are welcomed and celebrated at tbh.
Moreover, we practice what we preach: promoting a healthy, fulfilling, and balanced life is our priority not only for the students we serve, but also for members of our own community. As such, our benefits are designed to make you feel like an equal and valued (yes, valued) member of the team from day one.
Payout
- Competitive salary, plus equity in an early-stage startup (note the “plus” — we won’t use equity to low-ball you).
Health Insurance
- A robust health, vision, and dental insurance plan with extensive coverage, no matter where you’re based.
- Free One Medical membership, making it faster, easier, and more enjoyable for you to get care for your body and mind — so that you’re healthier, happier, and calmer.
Vacation
- Unlimited PTO. Yes, you’ll actually be encouraged to take time off to rest, travel, and recuperate. And when life gets in the way, take the time you need to get back on track.
- In addition, we believe that you should celebrate whatever holidays are important to you. In addition to company-wide federal holidays, we’ve thrown in a few extra days for any other religious and cultural events you might observe.
Personal Growth and Professional Development
- We’re growing fast, and we want you to grow with us — both personally and professionally. We’re committed to providing you with development opportunities along the way so that you can make a genuine impact and be your best self every day.
We are an Equal Employment Opportunity ("EEO") Employer. It has been and will continue to be a fundamental policy of tbh not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.
US employment authorization is required.
