Are you ready to join Connecticut Innovation’s vibrant community of innovators? Connecticut Innovations (“CI”) is Connecticut’s strategic venture capital arm, and we are passionate about serving our portfolio of 220+ companies across various industries, with strengths in life sciences, technology, and climate tech.
Come join one of our quickly growing portfolio companies, NourishedRx, NourishedRx.
About NourishedRx
NourishedRx is on a mission to eradicate poor diet and nutrition insecurity as top drivers of death, disease and disparities. Founded in 2019, NourishedRx is a digital health and nutrition company that helps people live healthier lives. Leveraging the healing and connective power of food, NourishedRx partners with healthcare organizations to nourish their most vulnerable members, build healthy relationships, and support health equity.
NourishedRx is a venture-backed company that has recently completed its Series A funding round, is now seeking to expand its team. We are a passionate team of healthcare professionals, food entrepreneurs, business executives and experienced product management united by our belief that nutritious food and health education are strong determinants of good health and a life well-lived. We have successfully launched multiple programs in collaboration with major health plans nationwide.
Poor diet is the top driver of death, disease and disparities in the US, and the relationship between diet and health is worsening at an alarming rate. 90% of US adults don't get enough fruits and vegetables, 74% of Americans have overweight or obesity (more than triple the rate in 1960), 93% of US adults have poor cardiometabolic health, and 17 million US households are food insecure. These trends are heightened with racial and ethnic minority groups, contributing to health and economic disparities. Since 2019, NourishedRx has partnered with healthcare organizations to nourish their most vulnerable members, build healthy relationships, and support health equity.
Join us in revolutionizing healthcare through food.As a Food Partnerships Account Manager at NourishedRx, you will be responsible for managing relationships with current and prospective partners in our food network, ranging from small-scale to corporate entities, to ensure a high quality, nutritionally appropriate, and culturally concordant range of food options for our program participants.
Senior Customer Success Manager
We are looking for a Sr. Customer Success Manager with entrepreneurial ambition and a passion for impacting health and health equity. The Sr. Customer Success Manager will play a pivotal role in shaping and executing strategies to ensure customer success at scale. They are responsible for ensuring NourishedRx customers achieve their desired outcomes and have exceptional experience with the NourishedRx team and solution. This role requires a seasoned professional with a strong understanding of the challenges and opportunities in addressing nutrition insecurity and diet-related disease in the context of healthcare, be able to identify and address customer pain points, and be able to develop and implement strategies to improve customer satisfaction. The Sr. Customer Success Manager will report directly to the Director of Customer Success and will work cross-functionally with Product, Technology, Clinical, Sales, and Marketing teams to incorporate the voice of the customer in organizational strategy and decision-making.
Strategic Account Management:
- Manage a portfolio of high-value or complex customers with strategic importance to the company.
- Drive long-term partnerships, identifying growth opportunities, and ensuring contract renewals and expansions are aligned with corporate goals.
- Manage the NourishedRx customer lifecycle including implementation, program and account management, training, invoicing, and renewal/expansion.
- Lead recurring status meetings and quarterly and annual business reviews with key customer stakeholders, including development of reports/presentations.
- Stay up to date on industry trends and best practices.
Customer Voice:
- Represent customer needs and insights in cross-functional strategic planning to influence product roadmaps and go-to-market strategies.
- Build and maintain strong long-lasting customer relationships with key customer stakeholders by becoming a trusted expert and advisor in managing the NourishedRx solution.
Operational Excellence:
- Develop and implement scalable systems and processes to improve customer satisfaction and enhance operational efficiency.
- Manage source of truth documentation on customer relationships and requirements.
- Develop, drive, and measure customer success metrics and other SLAs and manage customer escalations.
Data Analysis:
- Lead data-driven insights to predict customer churn, assess program ROI, and identify new growth opportunities.
- Analyze data to identify areas of strength and opportunity as it relates to customer success.
- Proactively develop strategies to mitigate risks and capitalize on opportunities.
Team & Collaboration:
- Mentoring junior Customer Success Managers and providing guidance on customer success best practices.
- Foster a culture of collaboration and continuous improvement.
Qualifications:
- Bachelor's degree in healthcare, business, or a related field
- 5–7+ years of experience in customer success, account management, or consulting, with a strong record of managing high-value customer relationships in healthcare
- 3+ years of experience working in healthcare (working with health plans, consulting, and/or health care startup environments preferred)
- Strong understanding of the challenges and opportunities in food systems, addressing nutrition insecurity, and diet-related disease
- Proven ability to engage and influence executive level stakeholders and drive strategic discussions
- Advanced analytical and strategic skills to design and execute high-impact customer success initiatives
- Proven record of success in improving customer satisfaction
- Excellent communication and interpersonal skills
- Ability to manage multiple competing projects and tasks
- Ability to work independently and as part of a team
- Ability and willingness to navigate ambiguity
- Ability to travel up to 25% of the time
Why Join the NourishedRX Team?
- Receive a competitive salary and benefits package, including medical, dental and vision.
- Work alongside a venture backed mission-driven team, making a real difference in the lives of people around the world.
- Partner with a leadership team with deep sector experience across healthcare, technology, food, and nutrition from Oxford, UnitedHealthcare, Solera, Optum and more.
- Assist in building the ONLY platform that has been purpose-built to support socially vulnerable health plan members and patients, who have diet-related disease, obesity, and/or pregnancy.
- Learn, grow, and contribute to the success of a dynamic and innovative startup company with opportunities for ownership and company growth.
EQUAL OPPORTUNITY EMPLOYER
NourishedRx is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
