VP - Operations (Healthcare)
About US
At Sciometrix, our goal is to deliver the best-ever personalized care with utmost compassion, enabling patients to lead healthier and happier lives. Our commitment to innovation in healthcare technology drives us to lead the way in Care Management, Digital Care Coordination, Value-Based Care, and Population Health.
“We envision a world where advanced technology and human compassion intersect seamlessly to deliver superior patient experiences and outcomes.”
Our mission is to enhance the lives of patients by leveraging digital solutions that reduce hospital readmissions, improve health outcomes, and optimize the delivery of healthcare services.
At the heart of our philosophy lies the belief that every patient deserves access to the highest quality of care, tailored to their individual needs. We strive to make this vision a reality by pioneering innovative solutions that prioritize patient well-being and provider efficiency.
With Sciometrix, the future of healthcare is not just about treating illnesses; it's about empowering patients to live their best lives.
Job Summary
The Vice President of Operations is responsible for providing strategic leadership and operational oversight across all facets of the organization. This includes enhancing operational efficiency, optimizing service delivery, and driving cross-departmental alignment to ensure that the company meets its goals. This executive will oversee clinical operations, technology teams, revenue cycle management (RCM), customer success, and other key operational functions. The VP will work closely with leadership to implement and manage healthcare programs, improve patient outcomes, and integrate technology solutions into day-to-day operations, ensuring compliance with healthcare regulations, and improving overall business performance.
Key Responsibility Areas
Strategic Leadership & Planning:
- Build and execute operational strategies aligned with organizational goals, ensuring cost efficiency, scalability, and high-quality service delivery across all operational teams.
- Develop and implement long-term strategies that drive efficiency and innovation across clinical operations, technology, RCM, and customer success teams.
- Develop and oversee operational processes, ensuring compliance with regulatory standards such as CMS, HIPAA, and other relevant healthcare regulations.
- Research and implement evidence-based protocols and tools across all departments to improve operational performance and service delivery.
- Lead cross-functional teams in the creation of a multi-year roadmap for innovation, product, and process improvements across the business.
Collaboration And Stakeholder Engagement
- Foster collaboration across all departments, including clinical operations, technology, sales, RCM, and customer success, ensuring all teams are aligned with company goals.
- Oversee recruitment, training, and development of high-performing teams across all functions, ensuring continuous improvement and fostering a culture of innovation.
- Build relationships with key stakeholders, including sales teams, vendors, regulatory bodies, and other external partners, to ensure smooth implementation of business strategies.
- Develop and lead strategies to ensure customer satisfaction, improve patient engagement, and increase provider adoption of digital health solutions.
- Oversee strategic collaboration with the Technology team for seamless implementation of digital solutions, tools, and platforms (e.g., Electronic Health Records (EHR), telehealth platforms, and CRM systems) to support operational efficiency and improve patient care outcomes.
Operational Excellence And Financial Oversight
- Oversee the operational aspects of customer success, ensuring seamless onboarding, effective issue resolution, and ongoing client relationship management.
- Oversee the creation and execution of operational Standard Operating Procedures (SOPs) across all departments, ensuring consistency and adherence to regulatory requirements.
- Lead process optimization initiatives across departments, leveraging data-driven insights to streamline operations and reduce inefficiencies.
- Develop and manage operational budgets for programs, technology infrastructure, and RCM operations, ensuring financial goals are met while improving patient care and customer satisfaction.
- Ensure consistent, high-quality service delivery across all touchpoints, improving retention and satisfaction rates among both healthcare providers and patients.
Desired Skills And Experience
Education & Experience: Master’s degree in healthcare administration, Business Administration, Technology, or a related field. Minimum of 15+ years in senior operational management roles, with at least 7 years leading diverse teams across clinical, technology, RCM, and customer success in a digital healthcare environment. Knowledge of healthcare regulations (e.g., HIPAA, CMS) and the ability to ensure compliance across all operational functions.
Soft Skills: Strong
leadership and team management experience, with the ability to inspire and align teams across various operational areas.
Strong analytical and problem-solving skills to address complex operational challenges. Exceptional verbal and written
communication skills, with the ability to engage with executives, team members, and external stakeholders. Ability to thrive in a fast-paced, constantly evolving digital healthcare environment.
Data-Driven Decision Making: Strong analytical skills and the ability to use data to inform decisions across operations, technology, and customer service.
Innovation and Change Management: Ability to drive technological change and adoption of new digital tools to improve patient outcomes, operational efficiency, and customer satisfaction.
What's in it for you?
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Dynamic Leadership Role: As VP of Operations, you’ll play a pivotal role in shaping the future of our digital healthcare company. Lead and innovate across diverse operational functions and drive impactful change in the healthcare landscape. Cultivate a security-focused mindset within our agile startup environment, advocating for proactive risk management and continuous improvement as fundamental pillars, enabling us to thrive in the fast-paced world of web development
📊Collaborative, Cross-Functional Environment: Work alongside talented teams in clinical operations, technology, RCM, customer success, and more, where your input will be key in driving operational excellence and technological advancement.
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Global Impact and Network: You’ll have the opportunity to expand your professional network, collaborating with experts from across the world, while also contributing to initiatives that improve patient care and outcomes on a global scale.
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Community of Belonging: Join a company culture that prioritizes continuous growth, learning, and empowerment. We believe in fostering a safe and inclusive environment, where you can bring your authentic self to work and make a meaningful impact. We value diversity, inclusion, and belonging, and are committed to creating an environment where everyone’s voice is heard and respected. You’ll be empowered to champion these values in both theworkplace and the industry. Sciometrix is committed to being an
Equal Opportunity Employer, providing equal employment opportunities to all individuals
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Innovative Work Environment: Thrive in a technology-driven, agile startup environment where innovation is at the core of everything we do. Be part of a team that is pushing boundaries and transforming the healthcare space through digital solutions.
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Competitive Compensation and Benefits: We offer competitive compensation packages, benefits including: Paid time off, Company Stocks, Paid Holidays, 401k with company paid contributions, Medical, Vision, and Dental Insurance, Royal Oak, MI downtown Paid Parking and opportunities for professional growth, ensuring that you are supported in both your personal and professional endeavours
Skills: financial oversight,finance,automation,healthcare,team leadership,analytical problem-solving,leadership,operations,healthcare regulations (hipaa, cms),innovation,operational strategy,management,customer success,change management,data-driven decision making,collaboration,strategic planning,operational efficiency
