At Houston Methodist, the Vice President (VP) Virtual Care position is responsible for the strategy, operations, and enterprise-wide growth of Virtual Health services. This system-level executive position leads virtual care transformation with a focus on workforce optimization, financial sustainability, and advancing enterprise growth through strategic business development. Reporting directly to executive leadership, the VP Virtual Care position is accountable for strategic growth and operational excellence, establishing Virtual Care as an integrated enterprise service line and cultivating a high-performance, inclusive culture that develops leaders and engages teams across the system which includes shaping organizational readiness for innovation, strengthening alignment across hospitals, and supporting the advancement of clinical and operational leaders engaged in digital care delivery. This position drives disciplined execution of virtual health innovation in partnership with operational leaders, overseeing vendor contracts, physician workforce strategies, and ROI development with accountability for demonstrating financial value and long-term sustainability, ensuring virtual care programs deliver measurable improvements in access, efficiency, and quality across the enterprise. The VP Virtual Care position collaborates with hospital leadership teams, demonstrating measurable success and impact from virtual care initiatives to build confidence in enterprise strategy while partnering with system leadership to develop strategic project pipelines including service expansion and innovative care delivery models. The position also drives cross-functional collaboration to align virtual care projects with organizational objectives, identify centralization opportunities and workforce transformation initiatives, and solve complex digital health challenges across the enterprise.
This position reports directly to Executive leadership in the organization and has responsibilities which include providing management and oversight of multiple areas and entities, as appropriate, and driving Houston Methodist's mission, vision, values, and commitment to excellence. Demonstrating a proven record of successful strategic planning, developing long-range goals and implementation, this position manages a diverse, interprofessional team, collaborating with stakeholders to achieve mutual goals. Directly and indirectly overseeing management staff with the goal of enhancing professional development and personal growth, this position forms and leads internal teams, providing training and mentorship as needed. This position collaborates with all senior leadership to meet the organization's objectives, ensuring operational initiatives are implemented, setting business goals, and solving internal issues when needed. Responsible for the assigned areas' policy and procedure development, revision, and implementation. This position is also accountable for employee engagement, adequate staffing levels, budget development and compliance, to ensure a safe and effective work environment. This position ensures compliance with ethical and legal business practices and accreditation/regulatory/government regulations.
EDUCATION
- Master's degree in healthcare administration, business administration, or related field
WORK EXPERIENCE
- Ten years of progressive healthcare leadership experience, eight years in a people management role
- Experience in healthcare operations, information systems, or managing complex clinical and business portfolios
- Proven success in digital health transformation, virtual care program development, enterprise strategy, workforce transformation, business development, and partnership management with operational accountability
- Executive or senior leadership experience with a record of leading clinical and operational change across disciplines, departments, and service lines preferred
LICENSES AND CERTIFICATIONS
KNOWLEDGE, SKILLS, AND ABILITIES
- Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
- Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially about activities impacting patient or employee safety or security
- Strategic vision with the ability to execute
- Demonstrated leadership presence and maturity
- Impeccable judgment and ability to make sound decisions in a fast-paced, dynamic setting
- Executive-level presentation skills and ability to interface successfully with high-level clients
- Demonstrates the ability to interact with others in a way that gives them confidence in one's intentions and those of the organization
- Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one's own behavior to accommodate tasks, situations and individuals involved
- Demonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills
- Ability to identify and understand issues, problems, and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences
- Extensive knowledge of regulatory and accreditation agency requirements that impact department; stays abreast of industry changes
- Demonstrates flexibility, adaptability, and comfort living in ambiguity; able to provide strong leadership during times of change
- Capable of leading teams/facilitating groups, building consensus and garnering highest confidence in professionalism and work product by senior leadership
- Ability to work under pressure and balance many competing priorities; highly responsive and solution/action oriented
- Maintains a positive and supportive attitude and demeanor
- Professional handling of exposure to confidential/sensitive information
- Possesses the vision and the sensitivity to sustain a cultural transformation process consistent with the mission and values of Houston Methodist
- Demonstrated ability to lead others to common organizational goals and objectives and able to mentor and develop others in the organizations to foster positive employee engagement
- Ability to inspire and motivate others, while promoting the mission and vision of the organization and related capacities and abilities
- Ability to hold people accountable to achieve objectives and have crucial conversations when appropriate with key stakeholders
- Ability to develop and sustain effective working relationships with board, senior management, physicians, all levels of employees, third party CBA agents (if appropriate), government and regulatory compliance agencies and other partners and affiliates of Houston Methodist
- Excellent understanding and application of employee relations principles with the utmost of integrity and ethics
- Deep understanding of virtual health best practices, emerging healthcare technologies, and market opportunities
- Strategic vision with the ability to guide execution of enterprise virtual care initiatives across a complex health system, balancing innovation with operational discipline
- Experience in business development, strategic partnerships, and vendor contract management, including negotiation, performance monitoring, relationship management, and sustainable growth
- Financial leadership in ROI development, P&L management, and value creation, with expertise applying these disciplines to support health system growth and virtual care initiatives
- Experience leading workforce transformation and physician alignment strategies that enable system-wide centralization and ensure reliable care delivery across the enterprise
- Executive leadership presence with ability to influence C-suite executives, lead cross-functional teams, and build consensus across stakeholders
- Entrepreneurial, analytical, and adaptable, with a record of delivering both short-term wins and long-term strategic initiative
- Ability to lead organizational change, drive technology adoption, and balance competing priorities in dynamic digital health environments
- High degree of integrity and ability to work independently as well as collaboratively
- Exceptional people leadership skills, with a track record of developing talent, motivating high-performing teams, and fostering a culture of accountability, inclusion, and trust while leading and expanding business operations
- Ability to execute complex strategies through disciplined planning, performance measurement, and delivery of results across large health systems
