About RemHealth
RemHealth is a leading Sleep Medicine practice dedicated to improving lives through better sleep. For over a decade, we've provided specialized care to more than 100,000 patients across Colorado. We are a forward-thinking practice that relies on technology and a highly dedicated team to deliver exceptional patient outcomes.
Your Role on Our Team
We are seeking a highly accountable and tech-savvy Care Support Coordinator to become an operational anchor for our patient care team. We are looking for a professional who combines a deep sense of ownership with a compassionate, patient-first mindset to ensure our patients and providers are fully supported in a fast-paced, digitally-driven environment.
What You Will Own: Key Accountabilities
- Digital Patient Onboarding/Be a Friendly Guide: Independently manage the virtual patient intake process, leveraging our EMR and communication tools to ensure meticulous data collection and a seamless digital experience.
- Reliable Communication/Be the Go-To Person: Serve as the empathetic and reliable primary point of contact for patients, managing all inquiries (phone, email, portals) with a focus on providing compassionate, accurate, and timely resolutions.
- Proactive Scheduling: Take full ownership of complex scheduling for sleep studies, telehealth consultations, and follow-ups, proactively identifying and resolving conflicts to maintain an efficient clinic flow.
- Data Integrity: Leverage your tech skills to expertly navigate our Electronic Medical Record system, ensuring all patient documentation, referrals, and records are precise, secure, and up-to-date.
- Follow-Through: Diligently manage the end-to-end patient cases, tracking every step to prevent delays in patient care. Your follow-through is critical to our patients getting the testing and treatment they need.
- Seamless Clinical Collaboration: Provide rock-solid administrative support to our providers, anticipating their needs and ensuring they have the information required to deliver outstanding care.
The Ideal Candidate Profile
- A Genuine Patient-First Mindset: You approach every interaction with empathy, patience, and a commitment to providing an exceptional and supportive patient experience. You are a natural problem-solver who advocates for patient needs.
- Tech-Savvy & Resourceful: You aren't just 'good with computers'; you learn new software (like EMRs, scheduling tools, and communication platforms) quickly and intuitively. You are comfortable troubleshooting common tech issues and thrive in a paperless, digitally-focused environment.
- Highly Accountable & Dependable: You take initiative, follow through on all commitments and understand the critical impact of your work on patient outcomes.
- Proven Experience: You have a minimum of 2 years of experience in a medical office or healthcare coordination role where you were relied upon for your accuracy and efficiency.
- Exceptional Organizer: You have a natural ability to manage multiple priorities, track details, and meet deadlines in a dynamic setting.
- Education: A Bachelor’s Degree is preferred, but we value equivalent professional experience, especially in a relevant healthcare setting.
- Asset: Bilingual proficiency in English and Spanish (or proficiency in other languages) is a plus.
- Work Authorization: You must have unrestricted work authorization in the U.S.
Your Remote Work Environment & Expectations
- Unwavering Focus: You must maintain a private, quiet, and HIPAA-compliant workspace free from interruptions.
- Digital Presence: You are expected to be fully available, punctual, and actively engaged on-camera during scheduled hours to provide real-time, collaborative support.
- Technical Foundation: You must have a reliable, high-speed broadband internet connection.
- Location: Colorado is preferred. Or reside within the Mountain Time Zone.
At RemHealth, we empower our team members. We value autonomy and are looking for professionals we can trust to manage their responsibilities effectively. If you are a dependable, tech-forward individual ready to take ownership of a vital role in healthcare, we invite you to apply.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: Remote
