Position Title: Director of Operations
Reports To: Executive Leadership (COO/CEO)
Primary Focus: Operational strategy and management of all non-clinical staff
Location: Remote (U.S.-based candidates only)
Compensation: $180,000 annual salary + performance-based incentives
About the Company
At Fifty 410 and Ella Dx, we are redefining how patients discover and access care. We believe healthcare should be approachable, engaging, and built on trust. Our mission is to scale innovative solutions that empower patients to make informed health decisions while ensuring operational excellence across all aspects of the business.
As we continue to grow rapidly, we are seeking a highly skilled and experienced Director of Operations to lead the operational backbone of the company. This leader will oversee all non-clinical staff and ensure the systems, processes, and teams that support patient care are efficient, compliant, and scalable.
About the Role
The Director of Operations will manage day-to-day operations while building scalable systems to support long-term growth. You will directly lead and develop all non-clinical staff, ensuring the company operates with precision, efficiency, and timeliness.
This is a senior leadership role requiring proven management skills, strong attention to detail, and the ability to balance immediate execution with long-term planning. The ideal candidate thrives in a fast-paced, high-growth environment and has direct experience in the digital health space to understand the unique challenges of operating in a compliance-driven, patient-focused industry.
Key Responsibilities
Leadership & Team Management
- Directly manage all non-clinical staff, ensuring alignment with company goals.
- Recruit, mentor, and retain top operational talent.
- Build a culture of accountability, timeliness, and attention to detail.
- Define and oversee roles and responsibilities for each employee under your charge
Strategic Operations Leadership
- Develop and implement company-wide operational strategies that scale with growth.
- Oversee daily operations, ensuring efficiency, compliance, and effectiveness.
- Collaborate with executive leadership to define priorities and allocate resources.
Compliance & Risk Management
- Ensure operations meet legal, regulatory, and clinical compliance standards.
- Partner with compliance teams to build scalable, audit-ready processes.
- Identify and proactively mitigate operational risks.
Vendor & Partner Oversight
- Manage vendor relationships, contracts, and service delivery.
- Negotiate and oversee key operational partnerships.
Performance & Reporting
- Define and monitor KPIs to measure efficiency, staff performance, and scalability.
- Deliver accurate, timely reporting to executive leadership.
- Continuously improve processes for cost-effectiveness and operational excellence.
Success Metrics
- High performance and retention of non-clinical staff.
- Timely execution of operational initiatives.
- Improved efficiency across departments.
- Strong compliance record with zero major issues.
- Transparent, accurate reporting and measurable business impact.
Ideal Candidate
- 7+ years of experience in operations, project management, or business administration.
- At least 3 years of proven management experience leading cross-functional teams.
- Must have experience in the digital health space (telehealth, digital health startups, or healthcare technology).
- Strong track record of building and developing high-performing teams.
- Exceptional attention to detail, timeliness, and organizational skills.
- Experience in scaling operations in fast-growth or compliance-driven industries.
- Excellent communication, leadership, and problem-solving skills.
- Data-driven mindset with a history of delivering measurable results.
