In April 2025, Kandu Health and Neurolutions merged to form Kandu Inc. to pioneer an integrated approach to stroke recovery, combining FDA-cleared brain-computer interface technology with personalized telehealth services. The company’s IpsiHand® device is durable medical equipment that enables chronic stroke survivors to regain upper extremity function in daily home use. Combining this advanced technology with the support of expert clinicians offers a comprehensive path to recovery– helping survivors improve mobility, independence, and quality of life. Kandu extends recovery beyond the hospital through principal illness navigation, providing one-on-one education, care coordination, and advocacy; grounded in clinical evidence and informed by the lived experiences of patients and their families.
The Provider Support Specialist plays a critical behind-the-scenes role to ensure stroke survivors and their care partners get the right resources, records, and medical coordination after hospital discharge. You’ll support providers and stroke survivors by removing barriers, streamlining communication, and making sure survivors have access to what they need.
What You’ll Do
- Understand and address the needs of stroke survivors transitioning from hospital to home
- Request and organize medical records from other clinicians who have seen the patient
- Share KMS medical records with other treating clinicians
- Coordinate with PCPs for patients with HMO coverage to secure appropriate Rx’s
- Work with prescribing MDs to provide health plans with the necessary records and Rx updates to extend IpsiHand rentals
- Partner with Neurolutions Market Access team to share medical records in support of IpsiHand insurance cases
- Collect insurance information and consent for Principal Illness Navigation billing
- Support provider community with technology troubleshooting for video visits
- Schedule survivors for their onboarding Navigator visits
- Provide technical and customer support for stroke survivors and care partners, including Kandu App, scheduling tools, and video visits—tailoring support to those with cognitive or emotional impairments
- Identify service gaps and propose creative solutions
- Continuously improve workflow and information management processes
- Collaborate constructively, valuing diverse perspectives
What You’ll Bring
- 3+ years of experience in a clinic or hospital-based role, interfacing with patients, providers, and/or insurance companies
- Skilled in patient support, including verifying insurance coverage, navigating healthcare systems, and coordinating referrals with providers
- Strong communication skills to assist patients and care partners by phone and video, with the ability to tailor explanations to varying levels of health literacy
- Proficient in using electronic medical records (EMRs), scheduling platforms, and telehealth systems to manage visits, document interactions, and support providers
- Experience providing technical support for video visits, apps, and scheduling tools, with sensitivity to the needs of patients who may have cognitive or physical impairments
- Organized and detail-oriented with experience handling medical records requests, insurance documentation, and follow-up on care coordination needs
- Demonstrated ability to collaborate with healthcare providers, payers, and clinical team members in a remote setting
- Commitment to cultural competence, diversity, and inclusion when serving patients and families from all backgrounds
Preferred Qualifications
- Familiarity with challenges commonly faced by stroke survivors and their care partners
- Experience supporting patients in a remote environment, including scheduling, follow-up
- calls, and documentation
- Comfort with telehealth platforms, EMRs, and digital tools used for patient engagement
- Adaptability and strong problem-solving skills when addressing patient or provider needs
- Ability to work independently while collaborating effectively with a remote clinical team
What We Offer
- Hourly Rate: $20 - $25 p/hour
- Location: Remote
Please note that the salary information is a general guidance only. Kandu Health, Inc. considers factors such as scope and responsibilities of the position, candidate’s work experience, education/training, key skills and internal parity, as well as location, market and business considerations when extending an offer.
Kandu Health is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Powered by JazzHR
ihfrBduLQx
