Technical Success Associate
Location: Columbia, MO (In-Person)
Type: Full-Time
Department: Customer Experience / Technical Operations
About Healium
Healium is a pioneering digital therapeutics company based in Columbia, Missouri. Our clinically validated VR and AR experiences help users reduce stress, improve mental fitness, and visualize their emotional states through biometric feedback. We're a mission-driven team working at the intersection of immersive media, neuroscience, and cutting-edge wearable integrations—serving veterans, clinics, enterprise teams, and first responders.
The Role
We’re looking for a highly organized, tech-savvy Technical Success Associate to join our growing team. You’ll play a critical role in ensuring our enterprise and clinical customers have a seamless experience using Healium—from setup and activation of their VR kits to ongoing technical support. This is an ideal role for someone who enjoys solving problems, building systems, and delighting customers.
What You’ll Do
🔧 Hardware & Software Fulfillment
- Assemble and configure virtual reality kits preloaded with Healium’s software.
- Test devices for quality assurance and readiness before shipment.
- Manage shipping logistics, packaging, tracking, and delivery confirmations.
- Maintain an accurate inventory of hardware and accessories.
Customer Support & Success
- Provide responsive, friendly, and technically accurate support to end users via email, phone, video, or in-person support
- Troubleshoot software, account setup, and wearable device integrations (e.g., Apple Watch, EEG, etc.).
- Onboard and train customers
- Maintain and update customer onboarding materials, guides, and help docs.
- Monitor support tickets and ensure prompt resolution of customer issues.
Internal Collaboration
- Serve as a liaison between the Sales and Product teams to ensure customers' needs are understood and met.
- Keep CRM records and fulfillment status up to date.
- Provide proactive feedback to the Product team based on common customer needs or friction points.
Healium is looking for a self-starter and problem solver. You want to improve processes and bring innovative ideas to the table.
What You Bring:
- Strong digital literacy — You’re comfortable navigating mobile apps, Bluetooth devices, VR headsets, and enterprise software platforms.
- Excellent communication skills — You can translate technical concepts into plain language for customers.
- Organizational excellence — You can juggle multiple tasks, prioritize under pressure, and track the status of multiple orders at once.
- Customer-first mindset — You want people to feel taken care of, not just supported.
- Team player — You work well with cross-functional teams and take pride in shared success.
- Familiarity with VR/AR headsets (e.g., Meta Quest, Pico, etc.) is a plus.
- Past experience with CRM systems (e.g., HubSpot, Salesforce), shipping platforms, or inventory tools is also a bonus.
Bonus if You Have:
- Experience working with healthcare, mental wellness, or enterprise SaaS platforms.
- Prior experience in hardware/software fulfillment, tech support, or QA.
- Interest in mental health, digital therapeutics, or immersive technologies.
Perks of Working at Healium
- Opportunity to contribute to a meaningful mission improving emotional well-being.
- A close-knit, collaborative team working on the cutting edge of immersive tech.
- Professional development in a fast-growing industry.
- Access to VR equipment and immersive experiences as part of your toolkit.
- Occasional travel to support on-site client training or trade shows (optional).
