Hub Relations Coordinator

Blink Health • Full-time • Saint Louis, Missouri, United States • $37.86k - $54.34k / year • 2w ago

Company Overview:

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

Responsibilities:

Perform patient outreach to conduct patient enrollment, benefits coordination, financial assistance assessment, insurance verification and arrange delivery
Provide patient care to accurately support pharma programs and triage to a pharmacist when required
Place outbound phone calls to resolve routine and new issues with patients, doctors and insurers
Document all call information and data discovery according to operating procedures
Utilize proper escalation channels to meet patient needs & resolve open issues
Research required information using available resources
Maintain confidentiality of patient and proprietary information
Perform all tasks in a safe and compliant manner that is consistent with corporate policies as well as State and Federal laws
Work collaboratively and cross-functionally between management, the Missouri-based pharmacy, compliance and engineering

Requirements:

High school diploma or GED required, Bachelor's degree strongly preferred
Customer service or inbound call center experience required
Appropriate industry experience is necessary
Strong verbal and written communication skills
Sound technical skills, analytical ability, good judgment, and strong operational focus
A passion for providing top-notch patient care
Ability to work with peers in a team effort and cross-functionally
Strong technical aptitude and ability to learn complex new software
Full time position, on-site in Pittsburgh

Location/Hours

Shifts: This is a full-time, 40-hour per week role. 3 shift options are available :
- Rotating shifts between 8 AM – 4 PM CST, Monday – Friday OR
- 11::00 AM - 7:00 PM CST, Monday - Friday EST (fixed shift) OR
- 12:00 AM - 8:00 PM CST , Monday - Friday EST (fixed shift)
All shifts require a rotational Saturday shift 8:00 AM - 4:00 PM CST
- There will be a required shift during the 8 week training period of 9 AM - 5 PM CST
Onsite full time position, located at 400 South Woods Mills Rd, Suite 100, Chesterfield MO

Perks:

Health Benefits, 401 K
Holiday pay
Overtime eligible
Casual dress code
Free Snacks

Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.