BCforward is currently seeking a highly motivated Call Center Representative for an opportunity in Austin TX 78727.
Job Title: Call Center Representative
Location: Austin TX 78727
Duration: 5+ Months Contract (with Possible extension)
Responsibilities:
Offering Description: Health
Process Description: Provider Network
Skills Description: Must have minimum 6 months of recent high volume inbound contact center experience.
Would be nice to have skills:
Microsoft Office experience
Effective at multi-tasking
Roles and responsibilities:
Must be available for any 8-hour shift from 7 am to 7 pm.
We are unable to accommodate schedule change requests during the first 90 days.
· This role provides unbiased assistance to Medicaid providers and clients with questions regarding eligibility, medical claims status, and other program questions. Assists with problem resolution, as needed.
· Responds to phone inquiries in a prompt, courteous and concise manner.
· Documents are all encounters in clear and concise online logs.
· Transfers callers to other Call Center units as needed.
· Meets individual performance standards.
· Performs other duties as may be assigned by management.
· Attains and maintains strict required attendance and performance metrics.
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally
Job Type: Contract
Pay: $20.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
