We are currently seeking a Technical Lead to oversee the technical work of a growing team focused on patient engagement solutions across Epic and non-Epic platforms. This position offers the opportunity to lead critical initiatives that shape how patients interact with their care through web, mobile, and communication technologies.
The Technical Lead - Patient Engagement will be responsible for implementing, supporting, and optimizing patient engagement technologies. This role requires a balance of hands-on technical knowledge, technical team leadership, and cross-functional collaboration. The ideal candidate brings experience in both Epic and broader digital health technologies to help drive a unified, patient-centered experience across Health System.
Key Responsibilities:- Lead and mentor a high-performing team on technical building, integrating, and supporting Epic and non-Epic patient engagement systems.
- Oversee solution design, configuration, testing, deployment, and lifecycle management of digital software and hardware solutions.
- Guide project planning activities including scope definition, resource allocation, timelines, and risk mitigation.
- Collaborate with clinical and operational stakeholders to understand user needs and translate them into technical solutions.
- Provide escalation support through advanced troubleshooting and direct coordination with vendors.
- Review system builds and code to ensure alignment with company standards, regulatory requirements, and optimal system performance.
- Stay current on emerging technologies and trends in digital health and patient engagement.
- Support on-call responsibilities on a 24x7 rotating basis, including on-site support as needed.
Required:- Bachelor's degree in Computer Science, Information Systems, or a related field—or equivalent professional experience
- At least 1 year of experience in a supervisory, Team Lead, or Technical Lead role within IT, with a minimum of 5 years' experience in a technical healthcare IT position
- Demonstrated ability to lead cross-functional teams, delegate tasks, and manage performance
- Strong background in implementing and maintaining software solutions
- Technical skills related to programming, APIs, system integrations, HTML, CSS, JavaScript, and frameworks (java, .NET)
- Technical skills related to HL7, CDA, FHIR, and XDS.b
- Experience with database querying and certificate management
- Experience with monitoring, logging, and performance tuning of web applications
- Knowledge of interoperability, interfaces, and integration
- Excellent communication and interpersonal skills to work effectively with technical teams and end users
- Strong analytical, problem-solving, debugging and documentation skills
- Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint)
Preferred:- Epic certification in at least one of the following: Epic Ambulatory, ClinDoc, Bridges or MyChart (must obtain MyChart certification within 3 months of hire if not currently certified)
- Familiarity with Regulatory Awareness of ONC/CMS interoperability mandates, TEFCA, 21st Century Cures Act and patient access rules
- Familiarity with telehealth platforms, mobile apps, or digital front door technologies
- Experience managing or deploying web servers (IIS, Windows Server)
- Knowledge of Agile Methodologies, including Scrum/Kanban practices, sprint planning, and velocity tracking.
