Position: Senior Care Advisor
Location: Northeast Wisconsin (Green Bay / Appleton & Surrounding Region)
Employment Type: Full-Time
Work Model: Hybrid – Field-Based with Remote Flexibility
Compensation: $60,000-$100,000+
Overview
Senior Life Care Advisors is hiring a Senior Care Advisor to provide expert-level consultation, education, and coordination to families seeking long-term senior care solutions for aging loved ones. This individual will be responsible for managing referrals, supporting families through critical decisions, and ensuring successful placements into appropriate care environments.
The right candidate brings a well-rounded understanding of the senior care continuum and can operate independently while being a consistent and trusted advocate for clients. This is a front-facing, community-integrated role that requires clinical insight, logistical skill, and a compassionate heart for serving others.
Key Responsibilities
As a Senior Care Advisor, you'll act as the go-to advocate for families navigating the often-overwhelming world of senior care. This role blends relationship-building, problem-solving, and service-minded sales with the deeply rewarding work of supporting older adults through major life transitions to an appropriate senior care setting.
Responsibilities include, but are not limited to:
- Cultivate and maintain strong relationships with referral partners (hospital systems, skilled nursing facilities, clinics, assisted living providers and other health care providers) to support timely, trusted referrals.
- Provide compassionate, solutions-based guidance to older adults and their families, often during stressful or emotional moments, by helping them understand their options and take the next step with confidence.
- Tour families through local assisted living, memory care, and other long-term care communities or agenices, ensuring a supportive experience from start to finish.
- Represent the company at community events, expos, and networking engagements to raise awareness of services and grow the referral network.
- Collaborate with marketing and outreach teams to identify new opportunities, grow brand visibility, and support ongoing business development efforts.
- Maintain accurate and confidential client records, keeping all stakeholders (including referral sources) informed of progress and placement outcomes.
- Educate senior care community leadership about our value proposition and explore opportunities for deeper collaboration.
- Proactively follow up with clients post-placement to ensure satisfaction and provide continuity of care and service.
- Be available occasionally for after-hours or weekend needs as part of our on-call rotation to support urgent discharges or family requests.
Who Should Apply
This role is perfect for someone who thrives on making a meaningful difference in the lives of others. Canidates should be comfortable navigating sensitive conversations, managing multiple priorities in a fast-paced environment, and working both independently and collaboratively. The ideal candidate is flexible, empathetic, detail-oriented, and eager to be the calm, confident guide that families rely on during one of life’s most difficult transitions. If you're a compassionate, self-motivated professional with a background in healthcare, customer service, or sales, and you genuinely enjoy working with older adults and building meaningful relationships, we strongly encourage you to apply.
Skills and Background We’re Looking For
Required:
- Passion for working with older adults
- 2+ years of experience in senior care, healthcare related field
- Working knowledge of common aging-related conditions, care planning practices, and long-term care settings
- Proven ability to manage a high-volume caseload while delivering consistent, high-quality outcomes
- Strong verbal and written communication skills across a variety of audiences
- Comfortable meeting with families in-person and discussing sensitive topics
- Ability to maintain accurate records and handle confidential client information
- Excellent planning, documentation, and CRM data management abilities
- Reliable vehicle and valid driver's license (travel throughout Northeast Wisconsin is required)
Preferred:
- Experience supporting families during transitions from hospital or rehab to long-term care
- Familiarity with Medicaid waiver programs, VA benefits, and private pay models
- Previous role in a senior living community, home care agency, or health system discharge role
- Certified Senior Advisor® certification or willingness to pursue it within the first year (company-supported)
Compensation and Benefits
- Compensation: $60,000 - $100,000+ annually
- Mileage Reimbursement: Company-provided mileage reimbursement for work-related travel.
- Schedule: Full-time, Monday through Friday, 8:30 AM - 5:00 PM, with occasional weekends and holidays as needed.
- Paid Time Off: PTO policy to support work-life balance
- Training: Paid onboarding, ongoing professional development, and Certified Senior Advisor ® certification support
- Equipment Provided: Company laptop and secure access to all necessary digital tools
About Senior Life Care Advisors
At Senior Life Care Advisors, we are a local, family-owned business dedicated to offering personalized guidance and support to older adults and their families. Our deep understanding of the senior care industry allows us to effectively address our client's challenges and streamline their search for the right senior care options.
Our goal is to make navigating senior care as straightforward as possible, focusing on our client's individual needs, preferences, and budget. We stand out by deeply understanding each client's unique circumstances, which enables us to provide customized recommendations that uphold dignity, independence and enhance the quality of life for seniors. Whether our clients are considering options like independent living, assisted living, memory care, home care, or skilled nursing, we guide them through these choices with personal support, empowering them to make confident, well-informed decisions.
We are proud of our extensive knowledge of local resources and our strong connections with trusted providers, which allow us to suggest reliable senior care options without any additional cost to our clients. Our commitment to helping older adults lead comfortable and dignified lives motivates everything we do, offering our clients and their families the reassurance they need during this important time of their lives.
Equal Opportunity Employer
Senior Life Care Advisors is devoted to creating an inclusive and diverse workplace where everyone is valued and treated with fairness. Hiring and employment practices are guided solely by an individual’s qualifications, skills, and experience. We do not engage in discrimination based on race, color, religion, gender, national origin, age, disability, or any other protected status. We encourage all qualified individuals from all backgrounds to apply and are committed to building a team that represents the vibrant diversity of the communities we support.
Job Type: Full-time
Pay: $60,000.00 - $100,000.00 per year
Benefits:
- Mileage reimbursement
- Paid time off
- Paid training
Experience:
- senior care or health care: 2 years (Required)
Ability to Commute:
- Green Bay, WI 54304 (Required)
Work Location: Hybrid remote in Green Bay, WI 54304
