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Client Overview
Our client is a mission-driven digital health company working to make behavioral healthcare faster and more accessible. They are looking to add a
Patient Content Review Specialist (Behavioral Health) to their team.
Salary/Hourly Rate
$32/hr - $46/hr Depending on experience and location
Position Overview
Our client is looking for a Patient Content Review Specialist (Behavioral Health) to review behavioral health content submitted by patients, such as messages, assessments, and forms. You will identify potential risks (signs of suicidality, abuse, or self-harm) and escalate urgent cases to the appropriate internal teams.
Responsibilities Of The Patient Content Review Specialist (Behavioral Health)
- Review flagged patient content for behavioral health concerns.
- Follow established protocols to escalate, de-escalate, or resolve cases.
- Prioritize and manage a large caseload.
- Log decisions and actions accurately using internal tools.
- Collaborate with Clinical, Compliance, and Operations teams.
- Contribute to improving internal workflows and risk detection tools.
Required Experience/Skills for the Patient Content Review Specialist (Behavioral Health):
- 2+ years in behavioral health, crisis response, content moderation, or a related area.
- Familiarity with mental health risk indicators (e.g., suicidality, self-harm, abuse).
- Clear, empathetic written communication.
- Should have strong judgment in emotionally sensitive situations.
- Comfortable with Microsoft Office and Google Suite.
Preferred Experience/Skills for the Patient Content Review Specialist (Behavioral Health):
- Background in HIPAA-regulated or digital health environments.
- Experience with crisis lines, triage systems, or trust & safety operations.
Education Requirements:
- Bachelor's degree in relevant fields, including Psychology, Social Work, or Public Health, is preferred.
Benefits:
- Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).
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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO
Position ID: 156470
