Site: The McLean Hospital Corporation
At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
Job Summary
McLean Hospital is a comprehensive psychiatric hospital committed to providing easy access to superior quality, cost-effective mental health services in the Boston area, Massachusetts and beyond. Since 1811, McLean Hospital has been a world leader in the treatment of mental illness and chemical dependency, research into the cause of mental illness and the training of generations of mental health care providers. McLean's multidisciplinary programs treat a broad range of psychiatric illnesses across the full continuum of care.
Reports to: MGB Assistant CMIO – McLean and Behavioral and Mental Health
General Summary/Overview Statement
Healthcare has seen a renewed focus on both the patient and provider experience, and an expanding reliance on established and emerging digital technologies to deliver high quality, safe, equitable and efficient care. The MGB Digital Clinical Lead (DCL) to McLean and system Behavioral and Mental Health (BMH) will provide leadership for the implementation of Digital solutions that enhance the clinician experience, while accounting for the delivery of high quality, safe, equitable, efficient care in an environment of exceptional patient experience.
In the short-term, the position will focus on improving care team experience with the EHR and associated clinical IT systems. The DCL will be a leader and change agent, working closely with the MGB ACMIO to McLean Hospital/BMH clinicians to understand their users’ workflows and needs. The incumbent will work with MGB Digital teams and McLean/BMH Digital on specific project execution, and the Digital training team to execute consistent enterprise-wide training and communication related to discrete projects.
The incumbent will have an initial focus on assessing current care team experience through the use of available data (such as Signal) and identifying and implementing digital solutions to surfaced clinical and operational challenges. Over time, the incumbent’s focus will change depending on the needs of the organization and our clinicians. S/he will be seen as a leader and content expert, such that end users will escalate digital concerns and new ideas related to the care team experience through them. S/he will work closely with McLean/BMH leadership, MGB ACMIO to McLean/BMH, MGB Digital governance committees, and the MGB CMIO team to prioritize initiatives. In order to implement identified solutions, the incumbent will work directly with other clinician informaticists, nursing informaticists, super users, and MGB clinical and administrative leaders.
This position will be 60% effort with the remainder of the incumbent’s efforts directed to clinical work, teaching, and/or research.
Principal Duties and Responsibilities
- Serves as a key clinical champion for major information technology projects within their purview. Builds relationships with clinical and operational leaders to gain support of information technology initiatives. Is highly responsive to users needs, including training and communication, to assure widespread acceptance and provider use of the clinical systems.
- Designs communication and training content in conjunction with the Solutions Delivery training and communication team and site communication teams to best update busy clinicians on important changes and enhancements within their purview.
- Maintains awareness of existing and emerging technology, regulatory, and market factors and assists in the development of the MGB clinical IT strategy.
- Acts as an advocate for the protection of patient privacy and the security of protected health information.
- Demonstrates excellent writing, editing and oral communications skills. Ensure presentations, written material and on-line content are grammatically correct, effective and appropriate.
- Acts as a steward of resources: Attention is paid to platform/vendor rationalization as solutions to stated challenges are evaluated. Commits to outreach to other similar leaders across the industry to share challenges and solutions. Participation in national user groups to gain new knowledge and tools should be an ongoing priority.
- Demonstrates excellent service quality: Provides high quality customer service in all activities. Recognizes eCare, IS, hospital operations, and clinical communities as equal and valued partners.
- Value-driven actions: Uses the MGB values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
- Contributes to the broader community of health IT professionals through active participation in ongoing professional education, conference presentation, and/or publication.
- All other duties as assigned.
Qualifications
Qualifications
- Psychiatrist (MD, DO) with board certification in his/her specialty or subspecialty. Maintains an active clinical practice. Active and current Massachusetts clinical license will be required of successful applicant.
- Advanced training or degree in medical informatics or board certification/board eligible in clinical informatics is preferred, but not required.
- Three or more years of healthcare leadership experience preferred, preferably involving the deployment and optimization of clinical systems.
- Excellent knowledge of ambulatory clinical workflow
- Demonstrated strong commitment to progress, customer service and teamwork.
Skills/Abilities/Competencies Required
- Self-Directed: Motivated, energetic and creative; Requiring little direction but not averse to feedback and guidance
- Comfortable in a highly matrixed environment: Able to coordinate a group of clinicians, staff and administrators, and exert decisiveness in an unobtrusive way; Exhibits strong management skills of individuals and teams; Demonstrated expertise in achieving consensus in highly charged arenas; Proven ability to manage and motivate in a complex, regularly changing environment
- Collaborative: Strong influence skills and the ability to drive outcomes through collaborative relationships with key stakeholders; Excellent record of successfully solving complex problems creatively across diverse departments and domains both internal and external to IS
- Results-oriented: Focus on solutions for relevant concrete issues; Demonstrates pride in being able to demonstrate consistent reliability
- Strategic: Able to quickly understand and discuss situations and challenges; and make decisions
- Technically Proficient: Understanding or able to quickly learn technical systems and products
- Direct and Open Communication: Concise, articulate, constructive and plain speaking as a communicator; able to communicate effectively orally and in writing
- Ethical & Trustworthy: Widely trusted and keeps confidences
- Respected: Able to work effectively with a wide range of constituencies. A style that both engenders respect from and demonstrates respect for other clinicians.
Working Conditions
- Standard office environment with regular travel to different MGB sites.
- Patient Care delivery areas as needed.
- 24x7 responsibilities requiring on-call and evening, night, weekend hours as needed
Supervisory Responsibility
Fiscal Responsibility
Additional Job Details (if Applicable)
Remote Type
Hybrid
Work Location
115 Mill Street
Scheduled Weekly Hours
24
Employee Type
Regular
Work Shift
Day (United States of America)
EEO Statement
The McLean Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
