About Fresh Clinics
At Fresh Clinics, we’re not just supporting healthcare professionals—we’re revolutionising the medical aesthetics industry. Our industry leading "clinic in a box" model equips nurse-entrepreneurs and business owners to build, scale, and thrive with confidence.
Backed by world-class technology, unrivalled medical compliance support, and a thriving community of healthcare professionals, we’re empowering clinics to deliver exceptional care whilst achieving their business dreams.
As one of Australia’s fastest-growing tech companies and a proud top-ten finalist in Deloitte’s Tech Fast 50 three years in a row, we’re scaling fast, making waves, and redefining a global industry.
At Fresh, our culture is as bold as our mission. We “work smart, hustle hard, stay humble, and lead with kindness.” If you’re looking for a workplace that celebrates innovation, drives real-world impact, and champions your growth—welcome home.
Role Overview
The Medical Director will play a pivotal role in overseeing the clinical operations of Fresh Clinics. Reporting directly to the CEO, the Medical Director will provide guidance to Medical Directors, nurse practitioners, and clinical staff across our network. The Medical Director will be responsible for ensuring that all clinical protocols, procedures, and training programs are in alignment with the highest standards of patient care and regulatory compliance. The ideal candidate does not need to be from an aesthetic background, instead, needs to be eager to use their clinical experience in a business setting, with the aspiration of becoming a CMO.
This will be a full-time role, during which the Medical Director will be accessible for consultations, complex case management, and clinical oversight, including on-call hours to support the clinical team.
Key Responsibilities
- Clinical Leadership & Oversight:
- Serve as the primary provider of medical guidance for Fresh Clinics’ day-to-day operations, ensuring that all clinical staff adhere to best practices and protocols.
- Oversee Medical Directors, who act independently in their oversight of Fresh Clinics' client clinics, providing guidance and advice as needed.
- Collaborate with nurse practitioners during Good Faith Exams (GFEs) and provide triage support for simple complication management.
- Be available to manage complex complications, in conjunction with the clinical team, offering clinical expertise and decision-making to ensure optimal patient outcomes.
- Protocol & Training Development:
- Develop and continually update clinical protocols, processes, and procedures related to aesthetic medicine to ensure safety, efficacy, and compliance.
- Design and implement training programs for new hires and provide ongoing education and protocol updates to ensure all clinicians operate at the highest level.
- Operational Support & Hiring:
- Work with the operations and compliance teams to ensure clinical practices adhere to state-specific regulations and scope-of-practice requirements.
- Collaborate with technology partners and internal teams to optimize electronic medical records (EMRs) and other digital tools for clinical operations.
- Help hire a world-class clinical team of Medical Directors, Nurse Practitioners and other clinical profiles required in the Fresh Clinics team
- On-Call Availability:
- Be accessible for on-call hours to support clinicians with urgent clinical questions, triage simple cases, or offer guidance for more complex patient management scenarios.
- Provide real-time decision-making for critical situations, maintaining patient safety as the highest priority.
Qualifications
- MD degree with active licensure and board certification.
- Extensive experience with direct patient care, complication management, and clinical oversight (not limited to aesthetic medicine)
- At least 5-7 years of clinical leadership experience, ideally in a multi-site or distributed clinical environment.
- Strong knowledge of state-specific regulations and scope-of-practice guidelines in aesthetic medicine.
- Proven ability to write and implement clinical protocols, procedures, and training programs.
- Excellent communication and leadership skills, with a commitment to collaboration and team development.
- Availability for on-call consultation and support as the role transitions to full-time.
Preferred Qualifications
- Experience working in telemedicine or tech-enabled healthcare solutions.
- Familiarity with developing and managing electronic medical record (EMR) systems and integrating clinical workflows with technology.
Working Conditions
- Full-time
- Remote work options available, but availability for on-call hours is required.
- Occasional travel to Fresh Clinics locations may be required as needed.
Our Employee Benefits
- 100% covered medical, dental and vision benefits
- 401(k) retirement program
- Technology allowance to support remote work or equipment needs
- Annual off-sites and travel to unique destinations across Australia and the US for connection and collaboration
- Flexible PTO and working arrangements (remote, hybrid options)
- Phone plan reimbursement
If you're excited about joining a rapidly growing MedTech scale-up in the US and have the experience to drive meaningful impact, we'd love to hear from you – apply now!
Fresh Clinics are an equal opportunity employer and encourage people from all walks of life to be part of our team.
