Have you had a positive impact on someone’s life today? Do you enjoy bringing smiles to children and their families? Our mission is to provide everyone access to the healthcare they need. We are the largest provider of pediatric dental care in the Southwest United States, and we pride ourselves on delivering high quality care to children in our communities.
What we provide to our teammate:
- Care for your wellbeing and work-life balance
- Career development
- Professional and personal growth
- Experienced leadership support
- Fun and supportive team dynamic with events and celebrations
- Excellent compensation and comprehensive benefit package
Summary: The Orthodontic Treatment Coordinator is responsible for the ideal New Patient experience, Has the ability to follow the full assessment by the doctor. Spends time with the patients to answer questions related to treatment and fees. Someone who is responsible to ensure that patients leave well informed, with all their questions answered about treatment options and alternative fees introduced. This job will be performed out of a few offices in the West Valley area.
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
- Personal confirmation of all exam, observation, and recall patients
- Maintains a low percentage of no-shows by confirming patient appointments the two nights before and continually monitoring and moving
- New Patient appointments to maintain a full productive exam schedule every day
- At confirmation call, reminding patients to fill out paperwork if they have not already to ensure patient is seen in a timely manner
- Putting patients and parents at ease with a friendly meet and greet
- Introducing patients to the office
- Presenting office tour with patients and parents
- Support of the office, doctor, and team members
- Discussion of treatment plan with patients/parents
- Documentation of diagnostic findings, detailed treatment recommendations and any other pertinent information discussed during the initial consultation by the doctor or treatment coordinator
- Explanation of office policies and procedures
- Schedules contract, records and any follow up appointments needed in Practice Management System
- Maintain and utilize recall system
- Maintaining start conversion percentage goal of 65% per month
- Enter/print/mail patient letters to patients and doctors
- Pre-write/print new patient exam letters to doctors and extraction/prescription letters for doctors to review and sign
- Follow up on exam patients. Utilize a tracking spreadsheet to track and document at least 3 contacts post-exam with all pending exam patients or more with strong pending patients
- Reminds Doctors of any needed letters, x-ray readings, emails to referring doctors, etc. that are required to finish the New Patient exam process and enroll the patient into treatment
- Back up-front desk by being third on phones
- Prepares contracts - discusses financial arrangements-has responsible party sign
- Explains risks and limitations and has patient sign
- Enters treatment plan in chart/computer
- Maintains cleanliness and neatness of work area
- Educating and discussing the dentist's treatment plan, after the dentist has diagnosed and reviewed the treatment with a patient
- Discussing dental benefits when applicable
- Sending pre-estimates and following up with patients
- Educating patients about veneers, implants, crowns, bridges, Ortho, Perio and any other treatment that was diagnosed by the dentist.
- Utilizing technology in the office, e.g. digital photos, intra oral camera photos when educating patients and discussing treatment
- Dealing with difficult patients and doing public relation calls to patients
- Monitoring treatment plans and case acceptance
Supervisory Responsibilities: This position has no supervisory responsibilities.
Expectations of Performance: The employee in this role shall be considered to be performing in an acceptable manner when carrying out the our Values:
- Compassion
- Hard work
- Openness
- Integrity
- Continuous Improvement
- Engagement
Education and/or Experience: Associate degree (A.A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience, preferred. Orthodontic experience required.
Computer Skills: To perform this job successfully, an individual should have knowledge of basic office equipment such as: computer, internet, email, copy and fax machines, and telephone.
Physical and Emotional Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel and talk or hear. The employee must occasionally lift and/or move up to 25 pounds.
Work Environment: The noise level in the work environment is usually moderate.
Job Type: Full-time
Pay: $20.67 - $26.88 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- San Francisco, CA 94110: Relocate before starting work (Required)
Work Location: In person
