Job Title: Project Manager
Location: Frisco, TX
Duration: Contract to Hire
Job Summary:
At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your dedication and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.
We foster an inclusive culture and are looking for diverse, talented people to join Alcon.
We are seeking an experienced and dynamic Digital Health Service Delivery Project Manager with expertise in delivering digital health solutions leveraging AWS Cloud Technlogies. The ideal candidate will lead and coordinate the implementation of cutting-edge digital health services, oversee technical service readiness for new product launches and product updates. This is an exciting opportunity to join a dynamic team dedicated to delivering high-quality medical devices that positively impact patient care.
As a Project Manager for Service Readiness, you will play a critical role in ensuring the successful launch and update of our medical device software. You will collaborate with cross-functional teams, including engineering, quality assurance, regulatory affairs, marketing, and customer support, to coordinate and execute projects from initiation to completion. Your primary focus will be on ensuring design for serviceability, technical service readiness, effectively managing resources, and driving project deliverables within specified timelines.
Key Responsibilities
Project Leadership:
Plan, execute, monitor, and close projects related to digital health service delivery.
Define project scope, goals, milestones, and deliverables in collaboration with stakeholders.
Drive project execution, monitor progress, and take proactive measures to address any potential risks or issues.
Cross-Functional Collaboration:
Foster effective communication and collaboration among cross-functional teams, including product service engineering, technical publications, supply chain, quality assurance, regulatory affairs, marketing, clinical applications, and technical services training.
Facilitate regular project meetings, provide status updates, and ensure stakeholders are informed about project milestones and deliverables.
Act as a liaison between different departments to resolve any conflicts or dependencies that may arise during the project lifecycle.
Technical Service Readiness:
Develop and implement strategies for technical service readiness, including service documentation, training, and field support planning.
Collaborate with the customer support team to define and implement service policies, procedures, and processes to ensure effective product support post-launch.
Identify and assess potential risks or challenges related to service readiness and develop contingency plans to mitigate them.
Ensure all digital health solutions comply with regulatory standards, such as HIPAA, GDPR, and other applicable frameworks.
Oversee testing and quality assurance processes to deliver high-quality solutions.
Risk Management:
Identify and mitigate risks associated with project delivery and cloud-based solutions.
Develop contingency plans to address potential challenges.
Qualifications
Education:
Bachelor’s degree in Computer Science, Information Systems, Healthcare Management, or a related field. Master’s degree preferred.
Experience:
5+ years of project management experience in digital health or healthcare IT.
Proven track record of delivering projects using AWS Cloud technologies.
Experience with SAFe, Agile, Scrum, or other project management methodologies.
Knowledge of healthcare interoperability standards like HL7, FHIR, or DICOM is a plus.
Skills and Expertise:
Proficiency with AWS services and cloud architecture principles.
Strong understanding of healthcare compliance standards and data privacy regulations.
Exceptional organizational and problem-solving skills.
Proficient in project management tools (e.g., Jira, MS Project, Confluence).
Excellent communication and interpersonal skills.
Preferred Certifications:
PMP, CAPM or equivalent project management certification
Certified ScrumMaster (CSM), SAFe
How you can thrive at Alcon:
Alcon provides a robust benefits package including health, life, retirement, flexible time off, and much more.
Benefit from working in a highly collaborative and diverse environment where your ideas and contributions are valued.
Join Alcon’s mission to provide top-tier, innovative products and solutions that enhance sight, enhance lives, & help others "See Brilliantly!"
