At CIPRA.ai, we believe that managing your health should be simple, personalized, and focused. That's why we've developed an innovative platform that combines AI and wearables to help patients manage chronic conditions like hypertension and diabetes. Our AI-powered app offers precise guidance, empowering patients to prioritize the lifestyle choices that matter most to them, without the burden of following generic guidelines.
A Digital Health Engagement Coordinator is responsible for providing exceptional service to patients enrolled in CIPRA.ai's programs by addressing patient inquiries, resolving issues, and delivering personalized health coaching. In addition, the Digital Health Engagement Coordinator will assist in coordinating our engagements with our healthcare provider partners.
This role requires effective communication, technical proficiency, empathy, project management skills, and the ability to engage professionally with our healthcare partners and their patients. A strong understanding of health coaching principles and the challenges of habit change is essential. This job is a great fit if you naturally help people tackle difficult changes in their lives and appreciate the complexities of building new health habits. The ideal candidate will be quick to adopt new apps, use data-driven insights to inform decisions, and enjoy integrating the latest medical science and technology into patient care and engagement.
Key Responsibilities:
1. Patient and Healthcare Partner Engagement:
● Interact with patients and healthcare providers through various channels (phone, email, chat, in-person).
● Provide health coaching to guide patients through their personalized health program, helping them establish meaningful goals and develop an actionable, tailored plan to support sustainable progress.
● Coordinate with healthcare partners to ensure successful pilots and deployments of the CIPRA.ai programs.
2. Technical and Product Expertise:
● Possess a solid understanding of the company's products or service.
● Assist with technical issues and troubleshoot mobile applications and monitoring devices using various software tools.
● Stay updated on product changes and educate patients on new features.
3. Effective Communication and Empathy:
● Communicate clearly and listen actively to understand the needs of patients and healthcare partners.
● Demonstrate empathy and provide support to patients navigating health challenges, offering tailored coaching and encouragement.
4. Problem Solving and Issue Resolution:
● Perform tasks in a systematic and organized manner, ensuring deadlines and quality standards are consistently met.
● Identify and resolve issues for patients and healthcare partners.
● Collaborate across teams to address complex problems and enhance the program experience.
5. Documentation, Reporting, and Feedback Analysis:
● Maintain detailed records of patient and partner interactions, issues, and outcomes.
● Regularly document tasks, updates, and processes using tools like Google Docs, Sheets, and other collaboration platforms.
● Analyze feedback to improve program delivery, coaching strategies, and overall patient engagement
Qualifications and Skills:
1. Educational Background:
● Undergraduate degree or higher. Background in Biology, Health Sciences, or related fields is advantageous.
2. Relevant Experience:
● Demonstrated experience in patient support roles or similar patient-facing positions, preferably within digital healthcare or Remote Patient Monitoring (RPM) environments.
● Health coaching experience is required.
● Project management skills or experience in coordinating healthcare programs is a plus.
● Exposure to clinical environments is beneficial.
3. Technical Aptitude:
● Comfortable using advanced technologies and digital tools in patient support and coaching scenarios.
● Proficient in professional communication through telephone and video conferencing.
4. Professional Adaptability and Knowledge:
● Self-motivated with a focus on achieving results.
● Exceptional verbal and written communication skills.
● Empathetic and patient-centered, with a strong ability to build trust and rapport.
● Strong problem-solving abilities and quick thinking.
● Meticulous attention to detail and excellent organizational skills.
● Capable of thriving in a fast-paced work environment.
● Eager to learn and adapt to new technologies and processes.
5. Language Skills:
● Bilingual proficiency in English and Spanish is highly valued and beneficial for patient communication.
