Job Title: Chief Operating Officer (COO) – All-Inclusive Wedding Venue

Location: Hamilton, Virginia

Reports To: CEO/Owner

Position Summary:

The Chief Operating Officer (COO) of Zion Springs will oversee the day-to-day operations of an all-inclusive wedding venue. This role requires a strategic leader with exceptional operational expertise and the ability to serve as the face of the business. The COO will work closely with the CEO to ensure the venue delivers exceptional experiences, meets business goals, and reflects the brand’s commitment to excellence. The ideal candidate will blend operational acumen with charismatic customer-facing abilities, embodying the venue’s vision for creating unforgettable experiences.

Key Responsibilities:

1. Strategic Leadership

• Collaborate with the CEO to develop and execute business strategies aligned with the company’s vision and goals.

• Drive long-term growth and sustainability through effective operations, systems, and processes.

• Foster a culture of excellence, innovation, and continuous improvement.

2. Operational Management

• Oversee daily venue operations, ensuring smooth execution of weddings and events.

• Develop and optimize processes for seamless coordination between planning, execution, and post-event follow-ups.

• Implement and monitor key performance metrics, ensuring adherence to financial, operational, and customer satisfaction goals.

3. Sales and Client Experience

• Serve as the face of the business, building trust and rapport with clients, vendors, and stakeholders.

• Represent the venue at industry events, meetings, and client consultations.

• Work closely with the Revenue Team to attract and close new business opportunities.

4. Team Leadership

• Recruit, train, and manage a high-performing team, including event planners, food and beverage, design, studio, service staff, and contract support.

• Set clear expectations and provide regular feedback to team members.

• Foster a collaborative, service-oriented team culture.

5. Financial Oversight

• Manage operational budgets, monitor expenses, and ensure financial efficiency.

• Work with the CEO to set revenue targets and implementation strategies.

• Analyze financial data to identify growth opportunities and areas for improvement.

Key Qualifications:

• Proven experience as a COO, Director of Operations, Event Manager, Entertainment Director, or equivalent leadership role in the event or hospitality industry.

• Strong understanding of wedding/event planning, logistics, food and beverage operations, entertainment, digital services, and customer service excellence.

• Exceptional leadership, organizational, and problem-solving skills.

• Charismatic and approachable with excellent interpersonal and communication abilities.

• Proficient in financial management, operational systems, and project management tools.

• Track record of fostering growth, building relationships, and exceeding business goals.

Core Competencies:

• Customer-focused leadership: Ability to connect authentically with clients and deliver exceptional experiences.

• Visionary Thinking: Drives innovation and inspires others to achieve shared goals.

• Operational Excellence: Demonstrates strong organizational and process management skills.

• Financial Savvy: Understands financial data and uses it to make informed decisions.

• Team Builder: Skilled at recruiting, developing, and leading high-performing teams.

Compensation: Competitive salary with performance bonuses and benefits package.

Zion Springs

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