Hiring: Full-time Medical Virtual Assistant - Remote -

$9,000 - $13,200/yr

🚀 About the Client 🚀

✅ Pioneers in Functional & Integrative Medicine – Transforming healthcare since 2006, they specialize in bioidentical hormone therapy, brain health, and gut optimization.

💻 Telemedicine & Digital Health Leaders – Innovating women’s health with cutting-edge virtual care and a state-of-the-art digital platform.

🌟 Empowering Personalized Care – Helping patients take control of their well-being with tailored treatments that create lasting change. 💖

🤝 Culture of Excellence & Integrity – A collaborative team that values honesty, empowerment, and operational brilliance.

🎥 Featured in the "sHEALed" Documentary – Making waves in the healthcare industry with their mission-driven approach to wellness. 🎬

🌟 About WeAssist 💡

🔹 Not your typical staffing firm—we connect skilled remote talent with top US businesses

🔹 Founded by Reef Colman five years ago, WeAssist has grown into a 100+ strong team

🔹 We care about people! Competitive benefits, career growth, and community involvement

🔹 We give back—supporting education, homelessness, and social impact initiatives

🔹 Join us and be part of a company that values you and your success!

⚒️ Key Responsibilities of the Medical Virtual Assistant 📝

➡️ Patient Communication & Coordination 📞🩺

➡️ Prescription & Medication Management 💊

➡️ Administrative & Operational Support 📂

➡️ Team Collaboration & Continuous Improvement 🤝

Additional Information

Review this Doc first!

How to Prepare for the Recruiting Process -

https://docs.google.com/document/d/1tCWNqlU4gNG4nQaEeo5iSKNB8A8X7xAlVCMDvZwkdDk/edit?tab=t.0#heading=h.gt6n5ybw2ujb

📢 Why Are They Hiring a Medical Virtual Assistant?

Our client is on a mission to deliver exceptional, high-touch healthcare that goes beyond the ordinary—and they need a rockstar Medical Virtual Assistant to keep everything running seamlessly! Led by two dedicated medical providers in integrative and functional medicine, they serve patients who are eager to optimize their health—as well as those in urgent need of life-changing care. To keep their focus where it matters most, they need a detail-oriented Medical Virtual Assistant to handle essential admin tasks, ensuring a seamless, timely, and thoughtful patient experience.

If you're ready to be the backbone of a team that's redefining healthcare, this is your moment to step in, step up, and make every patient interaction count—one detail, one call, one life at a time! 💙🏥

Your Responsibilities Include

Responsibilities of the Medical Virtual Assistant:

Patient Communication & Coordination 📞🩺
- Respond to patient inquiries via calls, messages, and emails, ensuring clear and professional communication while managing all patient interactions within the EHR system
- Manage inbound messages from patients, insurance companies, and healthcare providers, routing them to the appropriate next steps.
- Schedule and coordinate patient medical appointments, lab visits, and follow-up consultations using Google Calendar, ORCHID (DaySmart) Spa Software, and CERBO EHR
- Reiterate patient instructions, following established protocols and templates for accuracy
- Assist the phlebotomist by sending pre-intervention messages to patients regarding diet, medications, and procedural preparations
- Maintain and update patient records within CERBO EHR, ensuring all data is accurate and up-to-date
- Download, upload, and distribute lab results and other patient-related documents ahead of lab visits

Prescription & Medication Management 💊
- Execute prescription-related tasks based on medical provider directives, ensuring timely medication refills and compliance with treatment plans
- Understand the process required to facilitate prescription refills, including lab test scheduling when necessary
- Process second and third-tier prescription approvals while ensuring compliance with medical protocols
- Direct patient concerns regarding prescriptions to the appropriate healthcare professional, ensuring accurate and efficient handling
Administrative & Operational Support 📂
- Manage internal digital files and organize documents using Google Drive for efficient record-keeping
- Assist in developing and implementing standard operating procedures (SOPs) to streamline administrative processes
- Monitor and manage team email communications, ensuring prompt responses and task prioritization
- Collaborate with the Health Coach to ensure patients receive correct follow-up information and support
- Coordinate with the Nurse Practitioner to ensure they have the necessary information to provide optimal patient care
- Identify and recommend process improvements to enhance patient care coordination and operational efficiency
Team Collaboration & Continuous Improvement 🤝
- Actively participate in team meetings to discuss patient care, operational updates, and workflow enhancements.
- Communicate effectively with the Patient Care Coordinator, Health Coach, and Nurse Practitioner to ensure seamless patient care
- Contribute to the development and implementation of new workflows and technologies to enhance efficiency
- Analyze patient engagement data and generate reports to track trends and identify areas for improvement

🏡 Want to Know More About the Client?

Our client is a trailblazing healthcare provider specializing in functional and integrative medicine, proudly serving the Dallas community since 2006. With a mission to uncover the root causes of health issues, they offer innovative services like bioidentical hormone therapy, brain health optimization, and gut health improvement, catering to those seeking transformative and personalized care. Their forward-thinking approach extends beyond traditional care, as they pave the way in women’s health through telemedicine and a state-of-the-art digital health platform. Committed to empowering individuals to take charge of their well-being, they help patients—especially women—live their healthiest, most vibrant lives. From transforming lives through personalized treatments to being featured in the "sHEALed" documentary, they are redefining healthcare with passion and purpose.

Behind this inspiring mission is a dynamic, driven team that thrives on collaboration and innovation. Here’s the question—are you ready to join a team that's rewriting the rules of healthcare? 🌟

Culture And Core Values

Our client’s team culture is built on collaboration, empowerment, and excellence. They work together with integrity, creating a supportive environment that uplifts each member and fosters professional and personal growth.

Here’s What Matters Most To Them

✅ No ‘I’ in Team: Collaboration is key—our success is built on lifting each other up and working as one.
✅ Excellence Always: We strive for operational brilliance in every detail, setting the standard for transformative care.
✅ Integrity First: Honest communication and courageous conversations guide us to deliver our best at all times.
✅ Elevate and Empower: We lead with support and acknowledgment, inspiring everyone to reach their full potential.
✅ Positive Transformation: Every interaction is an opportunity to create meaningful and lasting change.

At the heart of it all, this team believes in making a difference, not just for their patients, but for each other. Are you ready to make your mark? 💯

What’s in it for you? 😏

Role

Joining this client means not just filling a role but embarking on a personal development journey. The growth potential is substantial, with opportunities to:

🚀 Room to grow into higher roles and make your mark
💡 Your input matters—shape the future of the company
🤝 Valued ideas and contributions that drive change
📈 Employee stock options (coming soon) for long-term growth
🌴 4 weeks PTO—because work-life balance matters
- 🤧 10 sick days to keep you feeling your best
- 🏖️ 10 vacation days to recharge and unwind
💬 A culture that thrives on collaboration and team support
💪 Excellence in everything we do—join a team that delivers the best!
🌟 Integrity, innovation, and positivity—our core values shape everything we do.

This opportunity is ideal for someone ready to spread their wings, thrive in a dynamic environment, and make a meaningful impact on our client’s journey to success!

WeAssist: (Not your average Recruiting Firm…)

Started by Reef Colman just five years ago, is not your typical staffing agency...

We are a dynamic recruiting firm focused on creating fair opportunities in the business world. We have a team of over 100 people. We help US businesses find skilled remote workers and connect these workers with good employers.

What makes us different is how much we care about our people! We give good benefits, support personal growth, and get involved in the community. We also support good causes like building schools, helping the homeless, and improving education. Come join us at WeAssist, where remote workers do their best!

Perks

13th Month Bonus (Wild right?! 🤯)
Permanent work-from-home / remote set-up 🌴
Health insurance 👨⚕️
Dental insurance 🪥
Mental health insurance 🧠
Great starting salary 💰
Growth opportunity 📈
Performance-based raises 💸
Prizes and bonuses 🏆

Specifics

Time
- Full-time; 8 AM - 5 PM CST Timezone
- This is a remote position so you can have the freedom to work from anywhere

Miscellaneous
- Attire - business casual when in meetings
- Professional setup (Pains me I actually need to write this down… 👀)
  - Clean background
  - Good camera
  - Good microphone
  - Strong wifi

Tech Stack
- G-Suite (Must-have)
- EHR/EMR Software (Nice-to-have)
  - Cerbo (Huge plus!)
Compensation
- Fixed Rate $9,000 - $13,200/yr

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Medical Virtual Assistant