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Supports physicians, clinicians, healthcare workers, affiliates and partners by providing continuous support, troubleshooting and identification of opportunities for clinical information system improvements. Promotes future and present system functionality by designing, testing, communicating and training the clinical information systems. This position reports to the Training Manager, and works closely with Principal Trainers, Credentialed Trainers, Application Leads, IT and operational teams. Operationally, this position works collaboratively with CMIOs, CNOs, and other clinical leadership.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

Bachelor’s degree in Healthcare, computer science, business, informatics or related field OR four (4) years’ experience performing system analysis with business, clinical or administrative applications required.
This position may require additional certification in support of the responsibilities of the position, which will be provided by WVUHS Information Technology. Certification completion will be required within four months of formal certification training completion.

EXPERIENCE:

Two (2) years’ experience performing system analysis of business, clinical or administrative applications required.
Internal employees must meet all mandatory competencies in current position in order to qualify for promotion within IT.

PREFERRED QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

Clinical certification or licensure, such as but not limited to Registered Nurse (RN), Licensed Practical Nurse (LPN), Medical Assistant (MA), Medical Technologist (MT), Respiratory Therapist (RT)

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

System analysis: Acts as change agent in the identification, development, planning, implementation, and value measurement of strategies to support and integrate quality patient care and professional practice. Assesses, plans, designs, and implements and evaluates clinical workflows. Researches, gathers, analyzes information and proposes solutions for documentation efficiencies. Participates in new/modification workflow requests. Participates in workflow and support tool discovery prior to implementation. Knowledgeable of existing user workflows
Problem identification and Resolution: Evaluates the effectiveness of technologies and workflows that impact clinical users, including identification of hardware issues. Monitors the clinical environment, technology, and infrastructure to support the prevention of medical errors and adverse reactions. Prepares test scripts and testing clinical workflows as needed.
System Management: Reports local issues as tickets when needed. Reviews provider efficiency tools and performance data and facilitates improvement in the overall quality, completeness, and accuracy of medical record documentation through interaction with physicians, nursing staff, medical record coders, and IT. Ensures clinical practices and corresponding policy/procedures follow compliance, Joint Commission requirements and other applicable regulations and standards. Participates as a project leader and support, focusing on initiatives supporting clinical care services.
Training and Education: Performs clinical training and reports training promoting safe, effective and efficient use of the electronic health record. Provides at the elbow support. Promote the proper use of the electronic health record to improve patient safety. Provides education on decision support tools. Performs clinical rounding in the inpatient and outpatient settings. Continually assesses the education needs of end users. Plans and contributes to formal and informal education. Serves as liaison for build teams and training representing clinical users. Liaison to operational departments. Provides classroom training, one-on-one training, and end-user remediation for adult learners. Assesses staff readiness and abilities in the use of applicable systems. Provides end-user systems support.
Communication: Participates in local clinical and compliance councils as it relates to the electronic health record. Interfaces with nursing leadership, medical staff office and CMIO as well as build and training counterparts. Acts as a liaison with Principal Trainers, Credentialed Trainers, Application Leads, IT and operational teams.
Team Building: Participates in training and professional development sessions. Participates in departmental teams. Travels independently to remote sites and communicates back to the team while working offsite Exhibits objectivity and openness to the view of others, including patients/families and customers. Offers assistance and support to co-workers. Contributes to building positive team spirit and cohesiveness. Balances team and individual responsibilities. Works proactively and cooperatively in group problem-solving situations. Encourages peers to seek innovative approaches to solve problems. Engages peers/ employees in improving the quality of the work.
This position may require travel to other West Virginia United Health System (WVUHS) facilities or affiliated sites to assist with implementations, training, and/or support
Adheres to the established policies of the WVUHS as well as the policies of the entity or entities where the IT team member is assigned to work and/or employed.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping are necessary body movements utilized in performing duties through the work shift.
Ability to sit for extended periods of time.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is a standard office environment.

SKILLS AND ABILITIES:

Ability to handle and maintain confidential information.
Ability to work well under high stress conditions.
Ability to work independently or cooperatively as a team member.
Ability to adapt to various workloads and assignments.
Ability to work with multi-disciplinary groups and facilitate meetings.
Must have strong reading and comprehension ability.
Possess strong oral and written communication skills.
Ability to prioritize tasks.
Must have independent decision-making ability.
Ability to work in fast paced and rapidly changing environment. Must be flexible.
Ability to mentor others.
Familiar with regulations and Joint Commission requirements.
Must possess strong customer service skills.
Must possess strong communication skills.
Experience in an inpatient or outpatient clinical setting.
Experience with patient flow, physician/clinician workflow, medical terminology and the medical record.
Experience with electronic medical record system.

Additional Job Description:

Scheduled Weekly Hours:

40

Shift:

Day (United States of America)

Exempt/Non-Exempt:

United States of America (Exempt)

Company:

SYSTEM West Virginia University Health System

Cost Center:

5805 SYSTEMIT Informatics

Address:

117 Hospital Drive

Petersburg

West Virginia

United Hospital Center

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