Our Company

Founded in 2025, TropiBrand is more than a marketing agency — we’re your creative partner.
We’re a Miami-born team of strategists, designers, and storytellers passionate about helping businesses grow through bold, modern publicity. TropiBrand started with one idea: blend cultural intuition with digital innovation.

Job Overview
We are seeking a dedicated and skilled Call Center Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional customer service while handling inquiries and resolving issues. The ideal candidate will possess strong communication skills, a background in medical terminology, and the ability to work efficiently in a fast-paced environment. Multilingual candidates are highly encouraged to apply.

Responsibilities

Manage inbound and outbound calls with professionalism and courtesy.
Provide accurate information regarding products and services to customers.
Utilize computer systems for data entry and record-keeping.
Assist customers with inquiries related to medical terminology and services.
Maintain a high level of phone etiquette while ensuring customer satisfaction.
Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
Collaborate with team members to improve service delivery and operational efficiency.

Requirements

Strong communication skills in English.
Familiarity with medical office procedures and terminology is preferred.
Proficient computer skills, including data entry capabilities.
Excellent phone etiquette and interpersonal skills.
Ability to analyze information effectively and make informed decisions.

Job Type: Full-time

Pay: $21.65 - $26.08 per hour

Work Location: In person

TropiBrand Inc

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Call Center Representative