Hello..! We are searching for a Rockstar treatment coordinator.!

We need someone who can clearly explain treatment options and related costs to patients. A liaison between the doctor and the patient who assists in the gathering of information during the new patient experience, as well as coordinating a treatment plan with the doctor and presenting it to the patient. Must be Knowledgeable about the treatment and timelines, and are prepared to negotiate financial arrangements with Confidence.!! Providing a calm and warm environment for patients who are otherwise anxious and concerned about how to afford dentistry is a must.

Our Treatment Coordinator may also be responsible for some internal accounting duties that support the practice’s goals for profitability. They must be able to communicate well. In fact, they must be the best communicator in the practice.!

KNOWLEDGE, SKILLS, AND ABILITIES

In-depth knowledge of dentistry and ability to describe procedures in simple language

Superb communication skills

Familiarity with computer systems

Customer service skills

Self-directed

Excellent telephone skills

Influencing/negotiation skills

Organizational skills

Familiarity with ADA codes

Creative problem-solving skills

Keen understanding of scheduling and financial systems

Ability to function within a team environment as a supportive and positive contributor

Ability to work independently

KEY GOALS/BENCHMARKS OF ROLE

Daily, monthly, and yearly production and collection goals achieved

Meets monthly and quarterly case acceptance and completion ratios for significant treatment

Maintains appropriate A/R ratio and A/R breakdown according to practice goals

Positive patient reviews of the patient experience

No-show and cancellation percentage less than 5%

RESPONSIBILITIES

Job Specific

Be present during comprehensive exams to understand patient treatment needs.

When necessary, be present during re-care exams to understand patient treatment needs.

Ensure patients understand their treatment plan.

Handle objections to proposed treatment.

Present case fees and financial options to patients to facilitate the decision to say “yes.”

Present or co-present the treatment plan and consent.

Educate patients, as necessary, regarding their dental benefits.

Determine dental benefit eligibility, limitations, and payment estimates necessary to facilitate financial arrangements.

Ensure patients are up-to-date on their financial obligations.

Practice Management

Maintain the consultation room in a neat, orderly, and welcoming manner.

Assist in maintaining and developing systems such as checklists to verify workflow and streamline patient care.

Ask satisfied patients for a referral/online testimonial.

Write or call patients that made a special impact on the office thanking them for being a patient.

Teamwork/Cross-Training

All front office team members need to look for projects to stay busy during slow periods.

Proactively communicate with the back office so they know any changes in the patient’s financial status.

Participate in huddles by providing vital information for customer service and case acceptance.

Be prepared for all meeting huddles by reviewing the day’s patients with outstanding treatment needs and presenting to the team.

Fully utilize administrative time to prepare for the next day.

Embody the practice philosophy in all actions and decisions.

Assist in maintaining the reception area and front office in a neat, orderly, and welcoming condition.

Assist the clinical team in cleaning the rest of the office (trash, floors, restrooms, instruments, etc.).

EQUIPMENT USED

Includes but is not limited to:

Telephones

Calculators

Practice management software (Eaglesoft), digital imaging/photos, and computer software including MS Excel, Adobe, Word, Google spreadsheets

Printers and scanners

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

Continuing education credits
Dental insurance
Employee discount
Opportunities for advancement
Paid sick time
Paid time off

Healthcare setting:

Clinic
Dental office
Private practice

Schedule:

8 hour shift
Day shift
Monday to Friday
No weekends

Ability to commute/relocate:

Oklahoma City, OK 73102: Reliably commute or planning to relocate before starting work (Required)

Experience:

Dental office: 5 years (Required)
Dental terminology: 5 years (Required)
Eaglesoft: 2 years (Required)

Work Location: In person

TINA J MOREHART DDS, PC

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