The Society of Hospital Medicine (SHM) is a national non-profit organization, representing over 20,000 hospitalists and the patients they serve. Hospital medicine is the fastest growing medical specialty in modern healthcare, focused on the delivery of comprehensive medical care to hospitalized patients. SHM is dedicated to promoting the highest quality care for all hospitalized patients and overall excellence in the practice of hospital medicine through quality improvement initiatives, diverse education offerings, advocacy and research.

SHM’s employees drive strategic growth, program management and customer service across the organization by creating and sustaining innovative, member-centric programs across its key program areas. These including SHM’s live and digital educational offerings, practice management initiatives, advocacy efforts and more. In addition, SHM’s unique Center for Quality Improvement drives improved patient care by spreading evidence-based quality improvement interventions and developing leadership skills and knowledge through key partnerships with national organizations, foundations and industry.

JOB SUMMARY

Under the direct supervision of the Manager, Member Relations this position serves as the organization’s Receptionist and assists with various membership operations. As Receptionist, answering and directing calls, and providing excellent frontline customer service. Within the membership department, this position’s primary responsibilities include processing applications and payments, answering membership inquiries via email and/or telephone and Database integrity.

DUTIES & ESSENTIAL JOB FUNCTIONS

· Answer switchboard telephone, respond to requests and/or channel calls to the proper person/office

· Complete Database Integrity quality assurance tasks (i.e. prefixes, duplicate records, prospect types etc.)

· Handle membership customer service inquires using SHM information and systems

· Monitor all membership email boxes

· Process and review student and resident membership verifications

· Process credit card payments for membership applications and renewals

· Enter member information into Personify

· Utilize Google alerts to identify new member prospects

· Provide customer support within SHM’s online community platform

· Performs other related duties and assignments as required

QUALIFICATIONS

· Must have 1-3 years of recent experience using a busy switchboard telephone

· High School diploma or equivalent required

· Demonstrated ability to solve problems in a fast-paced environment

· Be able to work independently

· Must be discreet, personable, professional and able to handle sensitive materials

· Ability to quickly learn new systems, technology, and methods

· Requires continual attention to detail, strong ability to be proactive and excellent follow up skills

· Manage multiple tasks with changing deadlines and priorities

· Excellent oral and written skills are a must

· Proficiency in Microsoft Office

· Microsoft SharePoint experience a plus

· Personify experience a plus

SHM is an Equal Opportunity Employer and does not discriminate on the basis of race, gender, ethnicity, religion, sexual orientation, national origin, age, physical or mental disability, or veteran status. SHM offers full-time employees a very competitive benefits package.

Job Type: Full-time

Pay: $40,000.00 - $47,000.00 per year

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Vision insurance
Work from home

Schedule:

8 hour shift
Day shift
Monday to Friday

Experience:

Customer service: 2 years (Required)

Work Location: Hybrid remote in Philadelphia, PA 19130

Society of Hospital Medicine

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