*In-office*

APPLY TODAY!!!! FULL TIME HOSPITAL CUSTOMER SERVICE REPRESENTATIVE

OUR COMPANY: Revco Solutions Inc. is an Accounts Receivable Management Corporation with a dynamic team environment in which you will enjoy comprehensive benefits and competitive pay.

REVCO OFFERS:

Medical, Dental, Vision, Life and Disability coverage
401(k) Savings Plan with company match
Paid Time Off (PTO), Paid Holidays, and Paid Training
Referral Incentive Program

Position Description: The Hospital Customer Service Representative is the first point of contact for patients reaching out electronically and is responsible for handling inquiries, providing information, and ensuring a smooth and efficient communication process. This role requires a blend of customer service skills and technical proficiency to manage electronic communications effectively.

Key Responsibilities:

Electronic Communication Management:

Respond to patient inquiries received via hospital website

Ensure timely and accurate handling to all electronic communications.

Patient Support:

Assist patients in resolving any concerns or questions related to hospital services.

Maintain a compassionate and professional demeanor in all patient interactions.

Record Keeping:

Document all electronic interactions in the hospital’s CRM system or relevant databases.

Maintain patient confidentiality in accordance with HIPAA regulations.

Qualifications:

High school diploma or equivalent; further education or certification in healthcare administration is a plus
Working knowledge of EPIC or other Hospital Information System (HIM)
Experience with EPIC My Chart a plus
Proven experience in hospital or physician customer service, preferably 2years
Strong proficiency in digital communication tools and platforms
Excellent written and verbal communication skills
Empathetic and patient-centered approach
Ability to multitask and manage time effectively
Basic understanding of medical terminology is preferred
Familiarity with HIPAA regulations and patient privacy standards

HOURS: 8:00am-5:00pm

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

Monday to Friday

Experience:

Commercial insurance: 2 years (Required)
Epic: 1 year (Required)
Medical billing: 1 year (Required)
Hospital Business Office: 2 years (Preferred)

Work Location: In person

Revco Solutions Inc.

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