Ramsey Village is seeking an experienced F/T Admissions Coordinator.

The primary function of the Admissions Coordinator is to assure a seamless move in/admission process for new residents including completion of admission paperwork, assuring room readiness, contributing to positive first impressions and strong communication with families. This individual will also be primary backup to sales with the ultimate community goal of increasing census and meeting occupancy goals. This person would be included in internal sales processes, including but not limited to, phone and digital inquiries, admissions, and readmissions from the hospitals, surrounding communities, and any other related healthcare entity. They will provide prospective families with Ramsey Village information via facility tours, personal visits, and a variety of follow up sales activities.

· Involved in verifying insurance coverage including, but not limited to Medicare, Medicaid, commercial or private insurance.

· Ensure demographic information is current and accurately recorded in PCC following admission paperwork.

· Work closely with DCR in responding with urgency to all inquiries from hospital discharge planners, referral agencies, families and other referral sources.

· Manage the admission process by always maintaining updated bed availability. This will include updates to the Room Ready tracker; communicating updates to the Administrator and Department Heads during Stand Up and as needed.

· Responsible for Admission Packets and data entry input for all admissions, readmissions, discharges, room changes and referral summary. This includes tracking sales activity into the CRM.

· Conduct facility tours, purposeful follow up, identifying and scheduling next steps with the family and noted into the CRM.

· Work collaboratively with the CRD on all sales related activities. This could also include event planning and execution.

· Work collaboratively with the Social Worker on discharge goals and post-discharge follow up of patients.

· Professionally represent Ramsey Village at public and community functions and foster a positive image.

Job Requirements

Qualifications/Knowledge/Abilities

· Communicative: Ideal candidate must be able to listen and communicate effectively.

· Collaborative: Works well in a team environment, supporting colleagues and contributing to shared goals.

· Organized: Detail-oriented and skilled in managing administrative tasks and time efficiently.

· Adaptable: Flexible in handling various responsibilities and adjusting to evolving needs.

· Motivated: Self-driven and enthusiastic about achieving sales targets and facilitating admissions.

· Associate’s and/or Bachelor’s Degree preferred.

· Experience in a Skilled Nursing Facility/Long Term Care environment preferred.

· Experience in a position requiring sales/marketing or customer service required.

· The ability to organize and prioritize tasks effectively and efficiently.

· Some knowledge of medical terminology-the ability to discuss clinical evaluations.

· Personable: Capable of building rapport and fostering relationships with potential clients while being empathetic yet maintaining control as the advisor. Must possess excellent customer service skills.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

401(k)
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Free parking
Health insurance
Life insurance
Paid orientation
Paid time off
Referral program
Vision insurance

Healthcare setting:

Long term care
Nursing home

Schedule:

Day shift
Monday to Friday

Ability to Relocate:

Des Moines, IA 50310: Relocate before starting work (Required)

Work Location: In person

Ramsey Village Continuing Care

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