Partners in Nephrology & Endocrinology (PINE) is a leading nephrology and endocrinology group in western Pennsylvania. For more than 35 years, the PINE physician practice has provided advanced treatment of kidney and endocrine diseases. The practice has over 33 providers as of August 2024, across more than 14 convenient office locations in Allegheny and Washington counties.

Job Summary
The Care Coordinator is a Certified Medical Assistant with a strong nephrology background and or outpatient clinical knowledge as a PCT/CCHT. This non-exempt position is responsible for clinical and administrative duties to support Nephrologists/Endocrinologists and advanced practitioners in the delivery of care to patients with Chronic Kidney Disease (CKD).

The Care Coordinator works to identify patients’ unmet needs, engage patients in their own care, gather summary information for treatment interventions, and enhance ongoing communication between the patient and her/his care team. The goal of the Chronic Care Management program is to facilitate high-value, patient-centered care that improves timely access to and provision of preventive services and chronic disease treatment. Each Care Coordinator will be expected to manage a 500-patient caseload and achieve both clinical and administrative monthly performance metrics.

Responsibilities

Develop a keen understanding of our nephrology practice, requirements for optimal, coordinated population health.
Work as an effective team member of the care team.
Collaborate with care teams to establish population-appropriate, pre-visit, and point of care processes.
Work with the Clinical team and Chronic Care Management platform to support patients with chronic disease and assists in coordination of the patient’s care continuum.
Contribute to quality improvement and care redesign of population health efforts.
Manage patient registries.
Provide the members of health care teams in designated practices with the data required to meet the health needs of the patient.
Support practice staff to develop interventions to proactively manage target populations.
Contribute to a positive experience for patients and families through courteous telephone and digital interactions, accurate and expeditious routing, as well as referrals to appropriate clinical staff when necessary.
Recognize and report data inconsistencies to appropriate personnel.
Regularly attend and participate in meetings with coworkers and practice staff.
Complies with OSHA, HIPAA, and other regulatory requirements, as well as applicable practice policies and procedures.

Qualifications

High School Diploma
Vocational/Technical School Certificate Degree
A minimum of one of the following is required: Nephrology or Endocrinology office experience; 0-2 years' experience as a Medical Assistant supporting a Nephrology or Endocrinology provider; PCT/CCHT: Certified Chronic Hemodialysis Technician.
Ability to travel between office locations is required.
Comfort in EMRs and practice systems such as pMD, CKD EHR by Epic, and Cerner is preferred, but not required.
Open availability is preferred, but not required.

Note: MA certification sponsorship is available for qualified applicants and to be obtained within the first 60 days (about 2 months) of employment.

Work Environment

Business office with computers or printers, light traffic.
Required tasks involve exposure to bodily fluids and tissue that would be encountered by a visitor.

Job Type: Full-time

Pay: $18.50 - $23.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Day shift
Monday to Friday

Experience:

Nephrology or Endocrinology office: 1 year (Required)

License/Certification:

Medical Assistant Certification (Preferred)

Location:

Pittsburgh, PA 15224 (Required)

Work Location: In person

Partners in Nephrology and Endocrinology

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Care Coordinator