Chief Operating Officer Job Description

Parlor Games is a four-year-old e-commerce company with a line of hormone products for the menopause space. We have been very successful to date with rapid growth driven by effective marketing strategies and supported by well documented business processes. We act deliberately and with thought and are also not afraid to act when our market presents opportunity. We are looking for a very experienced e-commerce COO who will lead the company operations through the next big step of managed growth. A cover letter is REQUIRED...see details below. To be considered, please email resume and cover letter to parlorgamesproducts@gmail.com. In that email - please detail your experience with menopause and the menopause market. Thank you.

The COO will oversee and optimize Parlor Games’ end-to-end operations with a focus on leading the implementation of sales growth initiatives, scaling operations, fostering a people-first culture; management of the supply chain; ensuring the seamless delivery of services, scaling our brand, and driving profitability. This role demands a seasoned professional with a deep understanding of the needs of the Parlor Games menopause market, personal experience makes a difference. The ideal candidate will be innovative, results-driven, and passionate about enhancing the customer experience while ensuring operational excellence; and will have a proven track record of data-driven decision-making, operational excellence, and inspiring leadership, coupled with the ability to deliver innovative solutions that drive measurable business results. This role requires a balance of strategic thinking and hands-on execution, working closely with the CEO and executive team to ensure the company’s vision is realized.

Primary Responsibilities

Serve as the primary point of contact for supply chain partners, ensuring alignment on service standards and performance metrics.
Expand data-driven practices, using metrics and dashboards to monitor performance and identify areas for company improvements.
Develop and implement operational strategies to maximize efficiency, scalability, and cost-effectiveness across logistics, inventory, and supply chain functions.
Ensure compliance with industry regulations, safety standards, and customer expectations.
Support and maintain the company culture of collaboration, accountability, and innovation.
Lead by example with a hands-on approach, while maintaining a strategic, big-picture focus.
Collaborate with sales, customer service and commercial teams to align operational goals with commercial objectives.
Manage key functions such as Technology, Finance and HR, ensuring alignment with overall business strategies.
Maintain and develop the people-first culture, prioritizing employee development and engagement including expanding training programs to upskill staff and deliver exceptional customer service.
Work with supervisors to set and monitor KPIs (Key Performance Indicators) to track performance and identify growth opportunities.
Develop and implement SOPs (Standard Operating Procedures) to maintain consistency and high standards.
Develop and manage budgets to ensure financial health and profitability across all locations.
Analyze P&L (Profit and Loss) statements, identify inefficiencies, and implement cost-saving strategies without compromising service quality.
Maintain a strong focus on delivering a supportive customer care experience to ensure subscription retention and referrals.
Regularly analyze client feedback to identify areas for improvement and innovation.

Required Education and Experience

Bachelor’s degree in business administration, operations, or a related field (MBA strongly preferred).
10+ years of progressive leadership experience in total quality management, operations, inventory management, logistics, human resources, budgeting.
Proven track record of driving operational transformations and optimizing processes to deliver measurable results.
Experience in data-driven decision-making, utilizing operational metrics and dashboards to guide strategy.
Demonstrated ability to lead cross-functional teams and manage large-scale projects in high-growth environments.
Tech-Forward Mindset: Strong knowledge of computers, software, digital tools, operational platforms, and their integration into workflows, the ability to watch tutorials to fill in knowledge gaps.
Deep (and ideally personal experience) knowledge of the challenges of hormone changes prior to, during and after menopause.
Entrepreneurial: Proactive problem solver with a hunger to take on a growing company, to innovate and drive change in a fast-paced environment - “We got this” mindset
Leadership: Collaborative, people-first leader with a passion for mentoring and team development.
Detail-Oriented: Meticulous in planning, execution, and monitoring processes to ensure optimal performance.
Demonstrated success in scaling businesses, streamlining operations, and achieving measurable growth.

Skills, Attitudes, and Abilities

Can-Do Problem-Solving attitude.
Extraordinary ability to manage your time and multiple demands on it.
Passionate about helping women with hormone imbalance, insufficiency, and education.
Calm Resilience in the face of challenges.
Servant Leader mindset focused on empowering all team members
Integrity: you value and demonstrate honesty, accountability, and you are reliable – especially when the going gets tough
You have a sense of humor – oh please, you must have a sense of humor and have learned not to let your ego make the decisions.
Creative thinking – especially with problem solving and smart decision making
Outstanding communicator - orally, in writing, and with body language
Attitude of Stewardship to the organization for which you have a lot of responsibility

What We Offer

Competitive Salary: Commensurate with experience, including performance-based incentives, ($130,000 - $180,000)
Benefits package including 401k, Paid Time Off, Paid Holidays, Health Reimbursement Account, Professional education reimbursement.
Remote work (if not in Grand Junction, CO) (We can discuss Relocation support for the right person who just loves to be in the mountains and hasn't been able to get here yet).
Supportive Work Environment: A collaborative, experienced team passionate about our customers and the company success.
Career Growth: The opportunity to be part of a popular brand with plans for growth.

Hiring Process

This is a big hire for us, and we want the best fit, so do be prepared for a thorough hiring process and know that we don’t use AI, we read everything.

Check out our website at www.parlor-games.com, read the reviews, get our vibe.
Spruce up your resume to list your positions, the responsibilities you had, and the skills you used, in each position; if it takes 3-4 pages, fine, we want to read all about you, and we hope there IS a lot to read.
Write a cover letter which calls out your experience in all the areas we are hiring for. It’s astounding how many people don’t do this and yet it’s one of the best ways to say, “in this job – I did Y and learned a lot about X”. Truly – we want this detail; we want to know your professional story because we are looking for a professional business manager.
Initial Zoom Interview for candidates whom we want to meet.
Up to 3 work style/personality/tech competency tests.
Zoom interview with selection of team members.
For top two or three candidates – in person interviews in Grand Junction, CO; transportation and travel expenses covered.
Reference Check and Background Check.

Parlor Games

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Chief Operating Officer