Job Summary:

This role will require being cross trained in all the key areas of the administrative operations: Front Desk, Medical Assistant, and TMS. You will play a large role in making sure all patients have a 5-star experience. Part of this role will be continuous skills development through training, learning, and practice. Each day will present its own challenges and you must be ready to solve problems or be resourceful to find solutions.

About Paradise:

Paradise Behavioral Health is a small, private practice that provides outpatient mental health treatment. Our mission is to help our patients reach their full potential and live their best lives. We aim to deliver long-lasting results by using precision and integrative psychiatry to create personalized evidence-based treatment plans. We will never give up on finding a successful treatment plan for our patients.

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All team members will be required to show competency on how to complete each task or process below:

Front Desk Responsibilities:

Respond to calls, texts, & emails using Zendesk
Respond to messages inside AdvancedMD
Offer technical support to patients
Provide support to clinicians within a reasonable time
Attend to in-office patients, clients, & visitors
Process new patient intakes
Schedule new and follow up appointments
Manage the patient wait list daily
Explain financial requirements to patients or responsible parties
Collects copays and past due balances
Verify patient insurance benefits
Create patient letters
Process outbound referrals
Process medical record requests
Complete in-office start of day & end of day tasks

TMS Technician Responsibilities:

Perform TMS mappings & treatments
Maintain TMS schedule

Medical Assistant Responsibilities:

Collect patient vitals
Process UDS samples
Process genetic test samples
Process medication refill requests
Process prior authorizations
Process lab order requests
Update patient chart with medication lists & lab results
Enforce medication policies with patients
Identify most common psychiatric drugs & controlled substances

Skills Required:

Perform wellness checks & baker acts
Deescalate and handle stressful situations, violent and suicidal patients
Certified in CPR & BLS
Type 45 words per minute with 90% accuracy
Use of keyboard shortcuts
Use Microsoft Office, including Word, Excel, and Outlook
Efficiently use browsers and web-based software
Operate office equipment including computers, printers, tablets, phones, and TV's
Use proper grammar, spelling, and punctuation
Digital File Management & Organization

Expectations:

Complete 1 hour time block each working day
Follow a daily structure & schedule
Maintain professional atmosphere and clean office
Block distractions and able to complete tasks with high level of focus
Display resiliency by remaining calm and positive in difficult situations
Follow documented processes and provide input to increase efficiency
Communicate professionally and directly with all team members and patients
Adapt with the changing needs of the business
Seek answers before asking questions
Bring solutions with every problem
Learn new software and technology as needed

Additional responsibilities will be requested as business needs evolve

Job Type: Full-time

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
On-the-job training
Paid time off
Professional development assistance
Vision insurance

Experience level:

1 year

Shift:

8 hour shift

Weekly day range:

Monday to Friday
No weekends

Work setting:

In-person
Office

Application Question(s):

What is missing from your current or most recent job?
What are your expectations of this job?
What is the #1 thing that a company can do for you?

Ability to Commute:

Punta Gorda, FL 33950 (Required)

Ability to Relocate:

Punta Gorda, FL 33950: Relocate before starting work (Required)

Work Location: In person

Paradise Behavioral Health

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