THE ORGANIZATION

Outer Cape Health Services (OCHS) provides a full range of primary health care and supportive social services that promote the health and well-being of all who live in or visit the ten outermost towns of Cape Cod. With locations in Harwich Port, Wellfleet and Provincetown, OCHS cares for more than 20,000 patients annually, and no one is denied access to services due to an inability to pay.

Founded in 1987 through the merger of Health Associates of Provincetown (established in 1972) and the AIM Medical Center in Wellfleet (established in 1966). As a Patient-Centered Medical Home, OCHS holds itself to the highest standards. Ensuring patients have access to care when they need it and request it and validating that staff are working at the top of their licensures are foundations of this model. Outer Cape Health Services, Inc. (OCHS) is a 501(c)(3) non-profit organization and is governed by a Board of Directors representative of its community. All board members live on Cape Cod and the majority are OCHS patients.

OCHS offers competitive benefit plans and is an inclusive and equal opportunity employer.

Primary Purpose Of Position:

Reporting to the Chief Strategy Officer, the Director of Telehealth & Clinical Informatics is responsible for overseeing the implementation, optimization and management of OCHS’ clinical systems, primarily the Electronic Health Record, and programs, primarily leading the strategic development, implementation, and day-to-day operations of OCHS’ telehealth/telemedicine programs and the integration of artificial intelligence (AI) into clinical workflows. This role ensures these technologies enhance patient access, improve care quality, and reduce administrative burdens across all service areas. The Director will maintain a limited clinical practice to ground innovations in real-world care delivery and serve as the organizational expert on digital health transformation.

Essential Functions:

Leadership & Management:

Ensure optimization of EHR and other health care information systems to best meet the needs of the patient and the care team so that both the patient and health care team have the right information and tools at the right time.
Directly manage the EHR Team. Supervision includes hiring, orienting and training team members (such as the EHR Analysts), identifying employee goals that are aligned with organizational goals, ensuring team members have the tools and information they need to perform their job duties, and evaluating performance and addressing any performance concerns.
Work closely with the Executive and EHR Teams, along with the Epic Provider Builders and other clinical leaders to ensure staff receive appropriate onboarding and ongoing training and technical support for EHR needs.
Working with the CSO and Chief Medical Officer (CMO), lead OCHS’ coordinated approach in communication and decision-making related to EHR or other clinical technology workflows and functionality modifications. Ensure key stakeholder engagement.
Inform opportunities to optimize and design the EHR functionality and relevant workflows to support easy data capture and reporting on key performance metrics related to clinical care.

Telehealth & AI Program Leadership:

Serve as the primary architect and operational lead for OCHS’ telehealth and AI initiatives, aligning them with organizational mission, strategic goals, and regulatory requirements.
Develop and implement policies, protocols, and workflows for telehealth visits, remote monitoring, and AI-driven tools (e.g., AI scribing, triage/care management bots, scheduling automation).
Help to inform the need for dedicated staffing resources to support the Telehealth program; If staffing is needed, serve as the direct supervisor.
Collaborate with IT, clinical, and operations teams to integrate AI solutions into EHR systems, clinician workflows, and patient-facing platforms.
Lead strategies for patient communication, marketing and training related to patient-facing Telehealth or AI technology or workflows.
Monitor and evaluate program effectiveness using data analytics, ensuring equitable access and high-quality care delivery

Clinical Informatics & Innovation:

Apply clinical informatics expertise to optimize technology adoption, ensuring tools meet clinician and patient needs and also maximize opportunities for sustainability and growth.
Identify and pilot AI applications to reduce staffing burdens (e.g., automated triage, documentation support).
Stay current with emerging trends in telehealth, AI, and digital health; recommend scalable solutions.
Clinical Practice & Staff Engagement:
Maintain a limited clinical practice (0.1–0.2 FTE) to inform program design and model technology use.
Train and mentor clinicians and staff on telehealth platforms and AI tools, fostering a culture of innovation.
Solicit feedback from frontline teams to iteratively improve systems.

Cross-Functional Collaboration:

Partner with Revenue Cycle to ensure billing compliance for telehealth services.
Partner with the IT Team for procurement and to ensure alignment with IT compliance and best practices.
Work with Clinical and Operations teams to ensure upfront communication regarding workflows, changes in standard operating procedures (SOPs) and patient-facing scripting.
Work with Quality/Risk teams to address legal, privacy, and malpractice considerations.
Liaise with external vendors, grantors, and stakeholders to secure funding and partnerships.

Strategic & Financial Stewardship:

Develop annual budgets and ROI analyses for telehealth/AI investments.
Align initiatives with OCHS’ value-based care goals and FQHC requirements
Other related duties and projects as assigned.

Non-Essential Functions:

Attend periodic staff meetings.
Adhere to OCHS policies.
Adhere to OCHS values and principles.

Qualifications:

Board-certified Physician, NP, or PA with active licensure; clinical informatics certification (e.g., AMIA, HIMSS) preferred.
3+ years in telehealth program management or clinical informatics.
2+ years in direct patient care (FQHC or community health setting preferred).
1+ years as a direct manager or supervisor a plus.
Proven success implementing AI/digital health tools in clinical workflows.
Bilingual (Spanish/Portuguese) is a plus.
Excellent interpersonal skills, communication skills, organizational abilities, computer experience, and the ability to work within a collaborative team setting.
Excellent written and verbal communication skills – bi-lingual helpful
Proficiency in computer skills including EPIC, Outlook, Microsoft office, OneDrive etc.
Excellent judgment and ability to solve problems in a timely manner.
Ability to adhere to strict confidentiality standards.
Demonstrated ability to work effectively both as a team member and independently.
Demonstrated ability to work in a culturally diverse and inclusive environment.

Physical Requirements:

This is a sedentary job by nature and must be able to travel between OCHS sites by personal vehicle. Requires being able to sit for long periods of time as well as the ability to use computers and a phone.

Internal And External Contacts:

Interfaces regularly with employees and patients in person, on the phone & through email.

Reporting Structure:

This position reports to the (CSO) Chief Strategy Officer, and supervises telehealth support staff, EPIC team, and informatics specialists (as team grows).

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential function in a satisfactory manner. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

AAP/EEO Statement

Outer Cape Health Services is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any protected class under federal, state, or local law is a violation of our policy and is against the law. Equal employment opportunity is provided to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, covered veterans status, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, political affiliation, or any other protected characteristic. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, placement, promotion, termination, reductions-in-force, recall, transfer, leave of absence, compensation, and training.

Outer Cape Health Services

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Director of Telehealth & Clinical Informatics