Req ID: 309021

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Digital Health Experience Leader to join our team in the United States (US).

Who we are:

NTT DATA America strives to hire exceptional, innovative, and passionate individuals who want to grow with us. Our Healthcare Consulting practice is a team of uniquely positioned individuals with deep industry expertise that focuses on assisting executives in overcoming the barriers of Business Transformation that are critical to driving the future of Business and Technology Strategy, Innovation, Journey to the Cloud, and Digital Transformation. Our focus is driving measurable business outcomes for our clients and their customers through defining business and technology strategies and executing organizational transformations, applying innovative industry solutions developed by NTT DATA and our partners. Our work improves peoples’ lives in direct and measurable ways. Learn more about how we partner with our Healthcare Provider clients: https://us.nttdata.com/en/services/consulting-services/healthcare-and-life-sciences-consulting/healthcare-provider-consulting

How You’ll Help Us:

The Healthcare industry is being disrupted by new digital-first technologies and business models (Healthtech), and we are at the heart of this massive industry transformation. We provide state-of-the-art digital technology and transformation expertise. Digital Health Experience Leader Director will be responsible for strategic digital advisory to our clients and subsequently taking ownership for the delivery and execution of digital transformation initiatives to enhance the consumer’s health journey and ensure a seamless experience (i.e., Healthcare Digital Front Door strategy).

How We Will Help You:

Joining NTT DATA is not only a job, but a chance to grow your career. We are dedicated to fostering your professional growth and personal development. You’ll have access to a broad network of healthcare professionals, industry experts, and client executives, providing opportunities for learning, collaboration, and career advancement in a supportive and collaborative work culture where teamwork, knowledge sharing, and cross-functional collaboration are encouraged. Join us in leveraging your skills and passion for healthcare digital transformation to make a significant impact on patient care and organizational efficiency. Together, we will innovate, drive positive change, and improve healthcare experiences for patients and providers alike.

Why the Role Is Important:

By collaborating closely with business, outside thought leaders, and commercial partners, The Health Digital Experience Director will turn strategy and ideas into disruptive and transformational capabilities and products for clients and their healthcare consumers. The focus will be both highly visible and highly impactful for the healthcare clients we serve. The primary focus will be on early innovation, design principles of market and consumer research, human-centered design, and prototyping/learning. The secondary focus will be on building and/or integrating solutions with partners in internal and external ecosystems into a common experience.

Once You Are Here, You Will:

Health Journey and Consumer Experience: Find new and innovative ways to meet the needs of healthcare consumers and stakeholders; develop solutions that transform the healthcare experience; provide convenient, personalized, and integrated access to healthcare support and services – enabling both physical and virtual interactions. Shape the healthcare consumer experience by reducing inefficiencies within healthcare client organizations and optimize healthcare consumer engagement across various channels.
Strategic Executive Relations: Work with the largest healthcare organizations who rely on NTT DATA Services as their trusted advisor to help them successfully execute their digital transformation and drive the consumer experience through innovation (i.e., Digital Front Door strategy)
Digital Transformation Roadmaps: Help clients translate their business objectives into innovative digital strategies to help support the healthcare consumer experience
Digital Transformation Expertise: Apply digital transformation expertise and consulting/execution management skills to help drive healthcare client leaders from strategy to execution
Combine empathy, creative instinct, and business savvy to challenge the assumptions our consumers have made about the best ways to extract value from their ecosystems
Work directly with client executives and key decision-makers to shape the future of their businesses, powered by advanced technologies
Collaborate with cross-functional teams of researchers, designers, and product experts to design and conduct innovation engagements that will drive the consumer experience
Champion a human-centered, entrepreneurial approach to strategic healthcare transformation with our clients and partners
Anticipate the key decisions and change levers needed to make progress, and create the organizational alignment and momentum towards a vision
Create original content, frameworks, concepts, and visions to design and shape critical conversations with clients
Develop a comprehensive understanding of how cloud platforms can create transformative value for healthcare clients and their healthcare consumers
Continually monitor and share emergent, disruptive trends in the broader healthcare spaces and identify how digital technologies can enhance the healthcare consumer experience
Create roadmaps with salas planning and deliverables
Be able to create business on your own with sales (CE/SE) assistance
Partner with healthcare clients to assess their current digital platforms, patient portals, mobile applications, and other digital touchpoints.
Develop and implement digital strategy roadmaps and transformation plans to enhance the healthcare consumer experience and drive patient engagement.
Conduct user research, usability testing, and user journey mapping to identify pain points and opportunities for improvement in digital interactions.
Collaborate with cross-functional teams including designers, developers, and healthcare specialists to deliver innovative digital solutions that meet client objectives.
Provide strategic guidance on integrating digital technologies and solutions to improve operational efficiencies and patient outcomes.
Stay updated on industry trends, best practices, and regulatory requirements related to healthcare digital experiences, ensuring compliance and alignment with industry standards.
Lead workshops, training sessions, and presentations to educate client stakeholders on digital transformation initiatives and benefits.

Required Qualifications:

Minimum of 10 years of experience in the healthcare industry, preferably provider-based, serving clients in healthcare innovation and in a digital transformation strategy consulting capacity
Minimum of 5 years of experience interfacing with business, IT, and technology stakeholders to create market-facing, value differentiating business model innovation by applying existing and emerging technology solutions, with a focus on the healthcare consumer experience
Minimum of 5 years of experience working in a management consulting environment
Minimum of 3 years of experience leading digital transformation projects in healthcare settings, with a focus on improving patient engagement and experience.
Experience with digital platforms such as patient portals, mobile applications, CRM systems, and telehealth solutions with a focus on patient-centric design principles, and usability best practices.
Ability to travel up to 50% (variable)

Preferred Skills:

BA or BS, with an advanced degree preferred (e.g., MBA, MPA, MHA, MS)
5 years of experience working for/within a health care system
Experience with advanced technology platforms from a business/client user perspective.
Knowledge of key features and components of cloud capabilities as well as knowledge of common consumer-facing technologies in healthcare
Certification in digital strategy, user experience (UX) design, or project management (e.g., PMP, Agile).
Knowledge of healthcare regulatory requirements related to digital health (e.g., HIPAA, GDPR).
Experience with healthcare analytics and data-driven decision-making.
Artificial Intelligence certification preferred
Former Director or above in a healthcare system IT department (preferred CTO, CIO, CISO, CMIO, CNIO, CDO)

Ideal Mindset:

By embodying this ideal mindset, you will not only excel in your role as a Healthcare Digital Experience Consultant but also contribute to our firm’s mission of transforming healthcare through innovative digital solutions. We are seeking an individual who embodies the following mindset:

Entrepreneurial / Intrapreneurial attitude with a focus on emerging and new technologies in healthcare and other sectors
Executive presence, broad-thinking, and articulate with the ability to navigate through ambiguity to identify key value drivers and business models to develop strategic insights
Experience in recognizing the impact of technical/digital approaches can have on strategic business decisions
Familiar with strategies and industry standards on data acquisition, agreements, warehousing, analytics, machine learning, and AI
Demonstrated understanding of business constraints and an ability to independently develop and convey highly complex strategic concepts in a concise and consumable manner for various audiences
Business acumen with knowledge of strategy, business model design, design thinking, and experimentation/ agile organizations and a successful track record of engaging senior executives and leading complex high-stakes projects & teams
Patient-Centric Focus: You are passionate about improving healthcare experiences for patients and caregivers. You prioritize understanding their needs, preferences, and challenges to create digital solutions that enhance their overall experience and engagement.
Innovative Thinking: You embrace innovation and are continuously exploring new technologies, trends, and methodologies in digital experience design. You are eager to apply creative solutions to complex problems and drive meaningful change in healthcare delivery.
Strategic Vision: You have a strategic mindset and can align digital initiatives with broader organizational goals and objectives. You understand the importance of balancing short-term objectives with long-term strategic planning to achieve sustainable outcomes.
Collaborative Spirit: You thrive in a collaborative environment and value teamwork. You enjoy working closely with cross-functional teams, including designers, developers, and healthcare professionals, to deliver integrated and impactful solutions for clients.
Adaptability and Resilience: You approach challenges with resilience and adaptability, embracing change and navigating ambiguity with confidence. You are proactive in identifying opportunities for improvement and are flexible in adjusting strategies based on evolving client needs and industry trends.
Analytical Acumen: You have strong analytical skills and a data-driven approach to decision-making. You leverage data insights and user feedback to inform your design decisions and measure the effectiveness of digital solutions in achieving desired outcomes.
Commitment to Excellence: You uphold high standards of quality and integrity in your work. You are detail-oriented and strive for excellence in every aspect of digital experience consulting, from initial strategy development to final implementation and optimization.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $185,000-$300,000. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

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Digital Health Experience Leader - REMOTE U.S.