The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the City delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action, follow us on social media @NYCOfficeofTech, and visit oti.nyc.gov to learn more.

At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.

OTI is hiring a Chief Operating Officer (COO) to support its long-term and day-to-day technology operations. Reporting to the Chief Technology Officer (CTO), the COO will be responsible for fulfilment of all core IT operational and professional services within the OTI IT service catalog. Operational IT services including but are not limited to data center hosting services (on premise and cloud), networks and connectivity, hardware and infrastructure, application management, messaging and collaboration, voice, accounts and access, and information security. Professional services include but are not limited to enterprise architecture, program/project management, IT application development/integration, data analytics and reporting, geospatial analysis, business analysis, and will actively engage with Vendor Management/Procurement for RFI/RFP evaluations related to the areas under their purview. The selected candidate will ensure the divisions that deliver these services achieve all established OTI service level targets, but also implement strategies to continuously improve these services with a focus on customer centricity and operational efficiency.

Minimum Qualifications

A baccalaureate degree from an accredited college and four years of progressively more responsible, full-time, satisfactory experience using information technology in computer applications programming, systems programming, computer systems development, data telecommunications, database administration, planning of data/information processing, user services, or area networks, at least 18 months of this experience must have been in an executive, managerial, administrative capacity in the areas of computer applications programming, systems programming, computer systems development, data telecommunications, data base administration, or planning of data processing or in the supervision of staff performing these duties;

Education and/or experience equivalent to "1" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent approved by a State's department of education or recognized accrediting organization and must possess at least three years of experience as described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience as described in "1" above.

Preferred Skills

The ideal candidate is a strategic, proactive, and collaborative leader that stays current with IT trends to constantly transform the organization to meet its customers' evolving needs. The COO must possess top notch communication and problem solving skills and have a proven track record leading technology teams in change management initiatives. We are looking for candidates who not only have the required experience and skills but can demonstrate a high level of professionalism and customer service. If you are an IT professional who combines high business acumen with technical expertise and team collaboration, you are strongly encouraged to apply.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

New York City Office of Technology & Innovation

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Chief Operating Officer