JOB TITLE: Medical Assistant/Surgery Scheduler

LOCATION: Portland, Oregon

WEEKLY HOURS: 40 Hours week(Day shift/Monday to Thursday, 8am to 5pm and Fridays 8 am to 3 pm).

REPORTS TO: Practice Administrator

POSITION DETAILS

JOB PURPOSE

If you are an outgoing and energetic person seeking a full-time position as a Medical Assistant/Surgery Scheduler and would like to work a Monday to Friday job (no nights, weekends, or holidays), look no further! Multnomah Orthopedic Clinic is a fun and rewarding place to work. We are a team who are full of energy, have a team spirit, and take pride in caring for our patients . We offer competitive wages, a positive and fun team working environment, excellent benefits, and 3 weeks PTO, and 6 paid holidays.

Responsible for ensuring the delivery of quality care to patients in our ambulatory orthopedic clinic in accordance with individual needs, physician orders and standards of care, as represented through patient care policies. Must be able and willing to handle some front and back tasks (clinical and surgery scheduling) within the clinic according to established procedures and protocols, as to provide a seamless experience for the patient. While performing duties, a "team-player" and positive attitude is a high expectation as is patient satisfaction.

Duties include (but are not limited to): greeting and checking in patients, scheduling appointments, rooming patients, assisting doctors, triaging acute patient concerns, assisting with intra-office procedures, fitting and dispensing DME, Processing prior authorizations and scheduling MRI's, working within the EMR system, running lab controls, casting, and follow-up with patient care. Assists in the process of scheduling patients for procedures and surgery and advises patients of surgical and financial preoperative requirements. Coordinates and schedules appointments for surgeries and procedures at the ambulatory surgery center or hospital.

DUTIES AND RESPONSIBILITIES

Must have excellent patient/customer service skills
Must be friendly, positive, and possess high patient satisfaction skills
Greet, register, and check patients in and out
Verify and update patient information in medical records
Schedules patient appointments as needed into EPM.
Documents data (i.e. vital signs, weights) on patient charts to communicate with team members.
Contacts patients with imaging test results and documents phone calls.
Removes and applies splints, casts and orthopedic appliances.
Prepares exam room/minor surgery for procedures.
Assists the physician with sterile, wound management, and in-office procedure(s).
Performs opening and closing procedures of the facility in a timely, accurate and efficient manner.
Maintains inventories of specialized orthopedic medical supplies and general medical supplies.
Provides education to patients concerning problems with casts and orthopedic appliances under the direction of a provider.
Documents patient’s chief complaints.
Performs sterile processing of instruments as needed.
Schedules surgeries & procedures directed by physician and in accordance with the requirements of the location of the intervention.
Ensures expired items are removed on a daily basis and clinical areas are stocked at a maximum of one week’s worth of supplies. Any extra supplies should be stored in the storage rooms.
Fit and dispense DME according to Medicare standards wile using Empower (Inventory Mngt. System).
Performs some duties of Surgery Scheduler to include, educate patients as to procedure locations, time, and logistics, coordinate activities with ASC’s and hospitals, follow-up scheduling and other recommendations if deemed appropriate by the physician.
Facilitate scheduling outpatient testing to include laboratory testing, EKG and pre-operative H&P as well as protocol established by the surgeon.
Books, coordinates and reschedules patients’ surgical appointments. Relays necessary messages to staff and/or surgeon.
Calls insurance carriers and obtains pre-certification for surgery or enters data through the payer website. If no precertification is necessary you must get a reference number. All this information is entered into the PM side of the patient account.
Prepares paperwork for surgical center/hospital and prepares medical record for physician including CD for digital images. Prints signed consents for Dr. Kennon prior to surgery so it can be brought to the hospital in order to save time.
Alters physician schedule when necessary and communicates changes to administration, staff and physician.
Perform duties of Assistant to Physician to include coordinating and maintaining personal and professional calendar, and assistance with any requests by the provider.
Returns calls to upcoming surgical patients and answers any pre-op questions regarding labs, medications and basic questions regarding surgery.
Returns calls to hospital and/or ASC and send any paperwork requested for upcoming surgeries.
Performs other related duties as required and assigned.

SUPERVISION: Moderate to Light

DIRECT REPORTS: None

QUALIFICATIONS

MINIMUM EXPERIENCE REQUIREMENTS

Computer (Google Workspace, Explorer, Excel, Word, Outlook, Athena [or other EHR software])
Work independently and demonstrate critical thinking. Excellent organizational skills
Excellent communication skills both verbal and written
Ability to multi-task and work with strong initiative
Demonstrates the ability to identify problems with circulation and skin integrity related to the use of orthopedic appliances and refers patient to a provider.
Demonstrates ability to identify and evaluate problems with casts, splints and orthopedic appliances.
Demonstrates ability to apply basic principles of fracture management to patient care.
Education: High School/GED *Associates or Bachelor’s degree strongly preferred
Certification in Medical Assistant Studies

WORK ENVIRONMENT/CONDITIONS:

Indoor working environment.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Hazards include Exposure to blood-borne pathogens
Sitting & standing
Phone calls
Lifting objects less than 20 pounds
Use of office and computer products

Benefits:

401(k) after 12 months of full-time employment
Dental insurance (70% of premium paid by the employer)
Vision insurance (70% of premium paid by the employer)
Health insurance (70% of premium paid by the employer)
Life insurance (100% paid by the employer)
Disability Insurance (100% paid by the employer)
Paid time off (120 hours)
6 paid holidays

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Disability insurance
Health insurance
Paid time off
Vision insurance

Healthcare setting:

Clinic
Medical office
Outpatient
Private practice

Medical specialties:

Orthopedics
Sports Medicine
Surgery

Schedule:

Monday to Friday

License/Certification:

Certified or Registered Medical Assistant (Required)
CPR Certification (Preferred)

Work Location: In person

Multnomah Orthopedic Clinic

New Jobs

Certified Medical Assistant/Surgery Scheduler